A magical moment at an amusement park turns a miserable day into a favorite family memory. What does that have to do with salon business? It's all in the creation of the experience.
As service providers, we often wonder why clients choose to leave without providing any feedback. Most of the reasons can be traced back to one key factor: communication. Here are five things your clients might not be telling you.
Whether you're a beauty business owner or a professional stylist, Salon Success Revolution's Karen Hardee shares two critical steps in developing and growing your business.
Some clients leave you drained and stressed out. I call them toxic clients because their way has an unexplainable heaviness.
Here are some strategies for identifying and dealing with these personalities.
Maybe, maybe not. In any case, Salon Owner and Technology Founder Kati Whitledge offers some tips on keeping sales strong and client counts growing to fill in any gaps.
In today's digital world, word of mouth isn't enough to attract your dream clients. Blogger Dawna Jarvis talks about the importance of providing exceptional customer service, offering premium services and packages, building a strong online presence and defining your niche.
Attracting new customers and keeping them retained is the key to your future growth. Coach Lauren Smith shares five strategies that will help you grow a bigger, more loyal client base.
Part of your guest's experience is the conversation they have with their service provider, but how do you know when your client wants to chat or wants to simply enjoy the serenity of her downtime? One Michigan salon normalizes opting out of conversation.
How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
Most salons are very good at making a client feel special on their first visit. But what about the second, third or even tenth. Kim Becker from Hello Gorgeous! talks about the importance of consistent customer service for all your guests.
Vagaro recently added three new features to its software: Add-Ons, Vagaro Pay Later, and Maps. With more tools for success, salon owners can give their guests a more convenient salon experience. Find out what Vagaro can do to help grow your business.
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