Customer Service & Client Retention




Show Filters Hide Filters Reset



Rebecca Lee, owner of Bella Luci Salon in Poughkeepsie, NY.

Awards & Contests

2020 SALON TODAY 200: Retention and Referral

by Stacey Soble

It's Day 7 of the 12 Days of the SALON TODAY 200, and time to celebrate the 2020 honorees in Retention and Referral. These salons know that their ability to attract new guests fuels growth, while their ability to get those guests to return again and again dictates their overall success.

Send Out Some Mystery Shoppers

Salon Management

Send Out Some Mystery Shoppers

by Zane Hagy

Do you really understand what the client experience is like in your salon? Marketing Expert Zane Hagy suggests there's a simple way to find out by sending out mystery shoppers, and it's simpler than you might think.

Will this client post a five-star review for her balayage service? The answer matters for many...

Are You Raking In 5-Star Reviews? If Not, Here’s How.

by Staff

You drive by that new restaurant in town and wonder if you should give it a try. Your first step? Grabbing your phone and checking the place’s online reviews. If they’re good, you go ahead and make a reservation. If not, you probably pass. And guess what? This is exactly how prospective clients are assessing your salon.

Modern consumers are shifting habits when it comes to hair, opting to view caring for the scalp...

3 Good Reasons To Add Scalp Treatments To Your Salon Menu

by Staff

Are scalp treatments the new balayage? Are these luxurious and beneficial treatments the next salon service poised to explode and also go the distance? All indicators point to yes! Are you ready ride the scalp treatment wave and take advantage of the opportunity to meet the growing demand for these services?

Load More