Customer Service & Client Retention

In partnership with Vagaro
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Vagaro’s New AI Features and Communication Tool Pave the Way for a More Efficient, Profitable Business

Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.

In partnership with Zenoti
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Episode 2: Managing Your Beauty Business Smarter with AI

by Staff

In the second conversation in the Innergize Leadership Huddle series, Zenoti CEO Sudheer Koneru discusses how different roles in the salon—owners, managers, CFOs and the front desk—are using AI to better manage their businesses and coach employees. Then he reveals big plans for a Shark Tank-style competition at Zenoti’s Innergize conference.

Coach Dawna Jarvis helps you get your salon clients to return again and again with five key strategies. - Dawna Jarvis

5 Things that Keep Clients Coming Back to Your Salon

by Dawna Jarvis

While making new clients is always a growth strategy, keeping the ones you have is even more sustainable. Coach Dawna Jarvis shows you five ways to keep them coming back time and time again.

Customer Experience Expert John DiJulius offers sample interview questions that help you identify customer experience rockstars. - John DiJulius

Interviewing for Customer Experience Rockstars

by John DiJulius

Hire for heart, train for the part. With a list of sample interview questions, Customer Experience Guru John DiJulius shows you how to hire customer experience rock stars.

Kip Dodson, owner of A Moment's Peace Salon and Spa in Franklin, Tennessee uses one metric to measure guest satisfaction.

Net Promoter Score: A Single Metric to Measure Client Experience

by Kip Dodson, Owner, A Moment's Peace Salon and Spa

Kip Dodson, owner of A Moment's Peace Salon and Spa in Franklin, Tennessee, embraces the Net Promoter Score to measure client satisfaction, give his team a report card and prove the value of his business and the industry.

Kim Becker with one of her clients. - Photo: Kim Becker

3 Questions About Wigs: Helping Your Newly-Diagnosed Salon Client

by Kim Becker, Co-Founder Of Hello Gorgeous!

A wig is a great choice for hair substitution during a cancer diagnosis but where do you begin to find the right one? Kim Becker, founder of Hello Gorgeous! of HOPE, Inc. suggests what questions to ask a salon guest going through cancer treatment.

Perfect Wines, One Glass at a Time

by Stacey Soble

The Wine Connoisseur Sommelier System is a 'single serve' dispensing system that allows salons to offer guests a variety of wine without the hassle of opening, storing and chilling multiple bottles.

5 Ways to Craft A Better Client Experience

by Ronit Enos, Salon Cadence

As competition for a client's business heats up, one of the best ways to retain their loyalty is by offering an enhanced experience. Salon Cadence's Ronit Enos shows you five quick ways to craft a better experience.

Earth Month: Learn How to Make Your Suite More Eco-Friendly

by MY SALON Suite

Celebrate Earth Month and join the global movement towards sustainability by making your beauty and wellness business more eco-friendly.

The Goldwell DDS uses AI color matching technology to deliver hundreds of traditional Goldwell...

CLICS AI Technology to Power Goldwell Digital Depot System

by Staff

Goldwell Topchic and Colorance color lines become mixable using CLICS AI technology, building on the brand's hair color pressurized canister packaging innovation.

Business Coach and Consultant Maria Fontana.

The Power of Intuition and Empathy in Elevating the Client Experience Amid Haircare Challenges

by Maria Fontana

Every client who enters your salon carries a unique story, often concealed beneath layers of emotions and experiences. By understanding the unique journeys of your clients, you have the power to uplift their experiences, providing not just hair solutions but also comfort, empathy, and empowerment.