Carlos Valenzuela, initially trained in London and Chicago with Pivot Point International, has a master's degree in international management and forty-six-plus year's experience as a hairdresser, ex-salon/school owner and worldwide spokesperson for professional beauty brands. He is the author of numerous success and personal development programs and published the novella Letters to Young Carlos, about a gay boy growing up along the US/Mexico border in the 1960s. Visit him at www.carlos-valenzuela.com
Some clients leave you drained and stressed out. I call them toxic clients because their way has an unexplainable heaviness.
Here are some strategies for identifying and dealing with these personalities.
"Nobody was rude to me; everyone was nice, yet silently, I was denied opportunities awarded to anyone younger. Ageism is sneaky and includes biases like younger stylists give the salon a better image, clients prefer younger stylists, and they only do old- fashioned styling."
Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this checklist for ways to create happier employees.
"I have a sneaky suspicion your attitude to keep going while juggling a career and a home might be the most valuable lesson. By showing your kids that life challenges will happen and can be faced, you provide lifelong encouragement to overcome their own." Hear from some inspiring single mom hairdressers.