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Grumbling and complaining can bring a bad vibe into your salon or barbershop, impacting both employee retention and recruitment. Laundry is a frequent source of those rumbles. Owner Ron King solved it by bringing in disposable and environmentally friendly disposable towels.
Service providers make a salon successful, but flooding a business with as many people as possible is not an option, especially post-Covid. So how can a salon maximizing space ensuring it generates income without squashing in the people? Donna Rodrigue, owner of Casa Verde in Albuquerque, has done it by jettisoning a laundry room.
Today's consumers today are not the consumers of yesterday. They are more resourceful, selective, technological, and accustomed to convenience. And, they are searching for salons who will actually listen to them and make genuine efforts to cater to their preferences and meet their needs. Learn to adapt like a chameleon.