Customer Service & Client Retention - Salon Today

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Business Coach and Consultant Maria Fontana.

Salon Management

The Power of Intuition and Empathy in Elevating the Client Experience Amid Haircare Challenges

Every client who enters your salon carries a unique story, often concealed beneath layers of emotions and experiences. By understanding the unique journeys of your clients, you have the power to uplift their experiences, providing not just hair solutions but also comfort, empathy, and empowerment.

Jesse Linares is a master stylist and a member of the Sam Villa Artistic Team.

Salon Management

The “Greatest Hits” Of Hard-Learned Wisdom: Practices I Wish I Had at the Beginning of My Career

by Jesse Linares

Master stylist and Sam Villa Artistic Team Member Jesse Linares shares habits he wishes he had started at the beginning of his career.

Salon Management

Strategies for Ensuring Long-Term Success and Profitability

by Karen Hardee, Salon Success Revolution

Coach Karen Hardee offers strategies for keeping your chairs full and creating the experiences that have clients coming back for more.

Salon Management

Perfect Pairing: Why Matching Clients with the Right Hairstylist Matters

by Gary Harlan, Owner of N Color Salon, Boutique and Home

Gary Harlan offers 7 considerations when matching new clients to their future professionals, ensuring a perfect fit.

Salon Management

A Lesson from the Mouse

by Stacey Soble

A magical moment at an amusement park turns a miserable day into a favorite family memory. What does that have to do with salon business? It's all in the creation of the experience.

Lack of communication may be causing you to lose clients. Coach Dawna Jarvis' tips can help boost your retention.

Salon Management

5 Things Clients Won't Tell You Before They Leave

by Dawna Jarvis

As service providers, we often wonder why clients choose to leave without providing any feedback. Most of the reasons can be traced back to one key factor: communication. Here are five things your clients might not be telling you.

Salon Management

The 2 Crucial Steps to Creating a 7+ Figure Business

by Karen Hardee, Salon Success Revolution

Whether you're a beauty business owner or a professional stylist, Salon Success Revolution's Karen Hardee shares two critical steps in developing and growing your business.

Salon Management

Tips for Dealing with Toxic Salon Clients

by Carlos Valenzuela

Some clients leave you drained and stressed out. I call them toxic clients because their way has an unexplainable heaviness. Here are some strategies for identifying and dealing with these personalities.

Is the beauty industry truly recession proof? Kati Whitledge offers strategic tips to keep sales strong and growing.

Salon Management

Is the Salon Industry Really Recession-Proof?

by Kati Whitledge

Maybe, maybe not. In any case, Salon Owner and Technology Founder Kati Whitledge offers some tips on keeping sales strong and client counts growing to fill in any gaps.

In this month's blog, Dawna Jarvis offers strategies for attracting high-end clients in the digital age.

Salon Management

Beyond Word of Mouth: How to Attract High-End Clients in the Digital Age

by Dawna Jarvis

In today's digital world, word of mouth isn't enough to attract your dream clients. Blogger Dawna Jarvis talks about the importance of providing exceptional customer service, offering premium services and packages, building a strong online presence and defining your niche.

Meeting a new client in your chair is always an opportunity, but how do you keep them. - Pexels

Salon Management

Strategies on Getting and Retaining Client Attention

by Lauren Smith

Attracting new customers and keeping them retained is the key to your future growth. Coach Lauren Smith shares five strategies that will help you grow a bigger, more loyal client base.

Salon Management

How Does Centre Salons and Spas Love Its Clients? Let Us Count the Ways

by Rosanne Ullman

With a toolbox of strategies and multiple locations, the Colorado salon business casts a wide net to reach a high guest retention rate.

Salon Management

Shhh! Spa Services at Douglas J Salon Calm Down

by Rosanne Ullman

Part of your guest's experience is the conversation they have with their service provider, but how do you know when your client wants to chat or wants to simply enjoy the serenity of her downtime? One Michigan salon normalizes opting out of conversation.

Salon Management

Common Guest Challenges and How to Resolve Them

by Jesse Linares

How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.

"Do you make your clients feel special each time they walk into your business?" asks Kim Becker.

Salon Management

Treat Everyone Like Its Their First Time

by Kim Becker, Hello Gorgeous!

Most salons are very good at making a client feel special on their first visit. But what about the second, third or even tenth. Kim Becker from Hello Gorgeous! talks about the importance of consistent customer service for all your guests.

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