Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this checklist for ways to create happier employees.
Delayed wedding plans in 2020 and shorter engagement times are resulting in a wedding boom in 2021. Catering to these special clients can fuel your business for years to come. Zenoti's Sudheer Koneru helps you take advantage of this phenomenon.
The perfect storm to boost salon/spa service pricing is upon us, says Strategies Neil Ducoff--and not a dollar or two, but a significant price increase. Find out why.
Recruiting and hiring your salon's next generation of team members is perhaps your most important role in developing your long-term growth. Owner and Coach Evan Silver lends a helping hand by sharing his 7-step hiring process to help ensure you identify the best candidates for your cutlure.
With cosmetology schools and the students they graduate on the decline and competition for talent ramping up, salon owners are finding it increasingly more challenging to recruit and retain talent. That perfect storm is encouraging many salons to get creative when it comes to connecting with emerging talent while solidifying the cultures that keep new hires on staff long term.
While most US vacation-goers are avoiding going abroad, they are still spending money on trip-worthy hair. Phorest Salon Software looked into the summer prep behavior of US salon goers, ranking the states whose citizens spend the most. The third one may shock you.
Customer Service Expert John DiJulius shows companies how to create a Day-in-the-Life-of-Your-Customer video to teach their employees customer empathy, and he shares the video he created for his own John Robert's Spa.
A microphone, a ring light, an iPhone and your team. That's all you need to make a recruitment video like Sam Brocato Salon did to lure in the next wave of new hires.
Understanding the risks associated with the services your business supplies and getting proper coverage can save you from experiencing significant losses down the road.
The pandemic forces salon owners to look at their businesses in a new light. Here, Collins' Matt McGuire shares observations on how salon retail will be designed differently.
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