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Easy to Manage Referral Programs for Salons

News

Easy to Manage Referral Programs for Salons

by Kati Whitledge

Are your guests excited to spread the great news about your salon to everyone they know? When they do, are they being thanked? If your goal is to begin a program that is easy to manage, you’re in luck! In this article Salon Today Blogger Kati Whitledge shares how her staff at Be Inspired Salon captures guest referrals, how they thank them, and how they gift them for their advocacy.

STAMP 2018: Offering a VIP Program to Reward Your Clients

Awards & Contests

STAMP 2018: Offering a VIP Program to Reward Your Clients

by Stacey Soble

After years of planning, Cutting Loose Salon introduced a new VIP program that rewards guests for their loyalty. The program, which has three levels, starts every guest at the Circle Level. After a guest spends $150 in the salon, Cutting Loose sends them an automated email with a $15 gift card. When the client spends $400, the salon gifts them a $30 gift card.

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Dos and Don’ts When Communicating with Upset Guests

Salon Management

Dos and Don’ts When Communicating with Upset Guests

by Staff

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

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