Customer interactions are crucial to the success of your salon, but as its owner, you can't be there to oversee every conversation your team members have with your clients.
Determined to make it easier for salon owners to train customer service skills and suggested scripts, iconic owners Frank Gambuzza of Salon Visage and Gambuzza’s Barbershops and Van Council of Van Michael Salons recently partnered with SymTrain to create SalonScripts, work simulations designed to ensure that salon staff are ready to excel in any situation.
This AI platform provides essential training in real-world situations, providing scoring feedback that teaches world-class customer service quickly and efficiently. While the tech tool gives established employees a chance to brush up on their skills at any time, SalonScripts helps new team members quickly hit the floor feeling prepared and confident to handle any guest sitation.
The system includes more than 25 built-in work simulations created by leaders in the salon industry, and the simulations can be customized and edited to guarantee training situations match the experiences employees face each day. Owners can add as many different custom scripts as they wish.
Examples include:
- Greeting Guests
- Retail Sales
- Checkout Procedures
- Rescheduling Requests
- Guest Cancellations
- Service and Pricing Questions
- Handling Customer Complaints
- Stylist Consultations
- And, Much More
“They say you can’t train Customer Service, but what if you could?” Gambuzza says. “SalonScripts training modules not only train staff on how to efficiently take reservations, confirm appointments and reschedule clients due to conflicts, but it also helps prevent them from using negative connotations and learn how to control conversations. SalonScripts is the service you may not know you need, but you do--and your clients will thank you for it!"
For more information, visit www.salonscripts.ai or call 704-577-0052.
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