Management Practices

Meet as Strangers, Leave as Friends

Stacey Soble | June 18, 2018 | 7:53 AM

Today, all of us are part of the touchscreen generation. As a result, we have fewer face-to-face interactions and our people skills are eroding. 

There is absolutely no greater skill that can be acquired and constantly worked at, and which can have a bigger impact on us personally and professionally, than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker or a total stranger. No where is that skill more important than in the salon, a place where customers expect personal, human interaction. 

In his first TEDx Talk, customer service guru John DiJulius walks you through the FORD method that he and his team use at John Roberts Spas in Northeast Ohio. "If you know two or more facts from someone's FORD, you not only have a relationship, you own the relationship," DiJulius. "Because to each of us our FORD are our most important things. When you can you FORD techniques to keep the conversation on someone else, that's when the power really happens."

Watch DiJulius' TEDx to find out to start gathering FORD about your clients:

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Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
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SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

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