customer service

Texting is the Fastest Way to Reach Your Communities

Based on a thousand survey responses, Text Request's 2024 State of Business Texting Report covers how text messaging is being used in business communications today, predicts where the market is heading in the next 12 months and explores what challenges and opportunities this creates for business.

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Strategies for Ensuring Long-Term Success and Profitability

Coach Karen Hardee offers strategies for keeping your chairs full and creating the experiences that have clients coming back for more.

Level Up Your Customer Experience

Salon owners Jessica and Charlie opened their first location in 2011, and brought American Express on board from day one. Find out how American Express helps them get the most out of their business.

A Lesson from the Mouse

A magical moment at an amusement park turns a miserable day into a favorite family memory. What does that have to do with salon business? It's all in the creation of the experience.

5 Things Clients Won't Tell You Before They Leave

As service providers, we often wonder why clients choose to leave without providing any feedback. Most of the reasons can be traced back to one key factor: communication. Here are five things your clients might not be telling you.

Customer Service 101 for Cutting Clients on the Spectrum

Brea Retic, barber and co-founder of A Different Cut, offers tips on providing thoughtful customer service to give sensory sensitive clients a positive haircutting experience.

Don't Let Your Great Reviews Create Bad Clients

A healthy roster of five-star client reviews acts as a magnet to draw new clients through your doors. But Owner Amy Pal warns they also build up a set of expectations in that new guest's mind and your team needs to live up to them.

2023 SALON TODAY 200: Customer Service

They tend to every client need before they are anticipated, and they constantly seek ways to enrich the guest experience. Meet the 2023 SALON TODAY 200 honorees in the category of Customer Service, including these heart-holding team members from J.Nicolle Salon & Spa in New Albany, Indiana.

Shhh! Spa Services at Douglas J Salon Calm Down

Part of your guest's experience is the conversation they have with their service provider, but how do you know when your client wants to chat or wants to simply enjoy the serenity of her downtime? One Michigan salon normalizes opting out of conversation.

How to Become a Six-Figure Hairdresser

A recent study found that only 20% of hairstylists in the United States make more than six figures a year. So what makes those 20% different from the rest? The research found these stylists had one critical characteristic in common, they have mastered the client experience.

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