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customer service

Shhh! Spa Services at Douglas J Salon Calm Down

The Michigan salon normalizes opting out of conversation.

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How to Become a Six-Figure Hairdresser

A recent study found that only 20% of hairstylists in the United States make more than six figures a year. So what makes those 20% different from the rest? The research found these stylists had one critical characteristic in common, they have mastered the client experience.

Treat Everyone Like Its Their First Time

Most salons are very good at making a client feel special on their first visit. But what about the second, third or even tenth. Kim Becker from Hello Gorgeous! talks about the importance of consistent customer service for all your guests.

Vagaro’s New Features Bring Big Benefits to Salons

Vagaro recently added three new features to its software: Add-Ons, Vagaro Pay Later, and Maps. With more tools for success, salon owners can give their guests a more convenient salon experience. Find out what Vagaro can do to help grow your business.

How AI Can Transform Your Salon

Advances in artificial intelligence yield new, time-saving solutions for marketing open salon appointments, keeping on top of client questions and training new team members. Discover how a virtual assistant can make your life easier.

Don't Get Bored With the Basics

Many salons relaxed their dress codes and their customer service perks as they scrambled to keep up with Covid-19 policies. But now is time to elevate your standards again, says Minerva Beauty's Jeff Grissler and he explains why.

An Innovative AI Tool to Train Customer Service

Training employees in strong customer service skills can be a never-ending challenge, until now. A new AI tool trains and grades employees on scripts, that you can customize to your preference.

Challenging Clients and the Lessons They Teach

Salon owners share the stories of their most annoying, crazy and ridiculous clients, including what those experiences have taught their teams. (Client names have been changed to protect the guilty.)

The #1 Way to Teach Your Team to Have Incredible Client Empathy

Customer Service Expert John DiJulius shows companies how to create a Day-in-the-Life-of-Your-Customer video to teach their employees customer empathy, and he shares the video he created for his own John Robert's Spa.

Report: Customer Satisfaction in Retail Falls to Lowest Point Since 2015

While much of the Retail sector anticipates a turnaround in 2021, according to the American Customer Satisfaction Index’s (ACSI®) Retail and Consumer Shipping Report 2020-2021, customer satisfaction is not heading in the right direction.

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