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customer service

Customer Service 101 for Cutting Clients on the Spectrum

Brea Retic, barber and co-founder of A Different Cut, offers tips on providing thoughtful customer service to give sensory sensitive clients a positive haircutting experience.

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Don't Let Your Great Reviews Create Bad Clients

A healthy roster of five-star client reviews acts as a magnet to draw new clients through your doors. But Owner Amy Pal warns they also build up a set of expectations in that new guest's mind and your team needs to live up to them.

2023 SALON TODAY 200: Customer Service

They tend to every client need before they are anticipated, and they constantly seek ways to enrich the guest experience. Meet the 2023 SALON TODAY 200 honorees in the category of Customer Service, including these heart-holding team members from J.Nicolle Salon & Spa in New Albany, Indiana.

Shhh! Spa Services at Douglas J Salon Calm Down

Part of your guest's experience is the conversation they have with their service provider, but how do you know when your client wants to chat or wants to simply enjoy the serenity of her downtime? One Michigan salon normalizes opting out of conversation.

How to Become a Six-Figure Hairdresser

A recent study found that only 20% of hairstylists in the United States make more than six figures a year. So what makes those 20% different from the rest? The research found these stylists had one critical characteristic in common, they have mastered the client experience.

Treat Everyone Like Its Their First Time

Most salons are very good at making a client feel special on their first visit. But what about the second, third or even tenth. Kim Becker from Hello Gorgeous! talks about the importance of consistent customer service for all your guests.

Vagaro’s New Features Bring Big Benefits to Salons

Vagaro recently added three new features to its software: Add-Ons, Vagaro Pay Later, and Maps. With more tools for success, salon owners can give their guests a more convenient salon experience. Find out what Vagaro can do to help grow your business.

How AI Can Transform Your Salon

Advances in artificial intelligence yield new, time-saving solutions for marketing open salon appointments, keeping on top of client questions and training new team members. Discover how a virtual assistant can make your life easier.

Don't Get Bored With the Basics

Many salons relaxed their dress codes and their customer service perks as they scrambled to keep up with Covid-19 policies. But now is time to elevate your standards again, says Minerva Beauty's Jeff Grissler and he explains why.

An Innovative AI Tool to Train Customer Service

Training employees in strong customer service skills can be a never-ending challenge, until now. A new AI tool trains and grades employees on scripts, that you can customize to your preference.

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