Close

Salon Management

How Gadabout Motivates the Guest Services Team to Prebook

by Stacey Soble | March 7, 2019

Business management experts are fond of dropping the famous quote, “What gets measured, gets done.”

Nowhere is that more apparent than at Gadabout SalonSpas, a collection of seven Gadabout-branded salons, two VerVe-branded salons and a resource/education center that employs 285 people in the Tucson, Arizona area.
The managers and team at Gadabout leverage ZeeZor, a real-time data analytics and employee engagement app to check their goals.

“All managers have an iPad and they’re constantly taking screen captures of different team members’ numbers and using the mark-up feature with exclamation points, stars or words of encouragement,” say Megan Jasper, director of operations and marketing. 

For the frontline at Gadabout, Save the Dates (which many salons refer to as Prebooking percentages) are an important goal. The guest services team review this number several times daily, comparing where they are to an ambitious monthly goal set by management, because winning can result in a nice bonus.

“We try to change the prize to keep it fresh. Sometimes it’s a team goal where everyone will share in a $500 bonus, sometimes it’s an individual goal,” Jasper says. “Sometimes the prize is monetary, for example we’ll add to their hourly rate, sometimes it’s something else, like we’ll let them choose three of their favorite products.”

Jasper says having the front desk focus on Save the Dates gets clients in more frequently, which drives up revenue for the entire operation. Having an ambitious goal with a fun prize attached motivates the team to keep prebooking. “That’s why our front desk used the ZeeZor app more than 35,000 times last year,” she says.

On May 19-21, the Data-Driven Salon Summit in Atlanta, Georgia, will spotlight data stars including Wood in a hands-on workshop approach to mining the metrics to drive salon performance. Learn more at datadrivensalon.com.

Check Out the Other Stories in the DATA STARS Series:

Stylist and Owner Jyl Craven Discusses the Game Plan that Helped Her Reach more than $550,000 in Sales

Stylist Amanda Paul Explains How She Averages More than Two Services Per Guest

Harry Wood Shows Stylists How He Brings In $60K in Retail Sales

Stylist Jamie Cress Shares Her Strategies for Driving Retail Sales

By Strategically Planning for Growth, Salon Spa W Averages a 20% Growth Year after Year

How Gary Harlan Brought in more than $600K in Individual Service and Retail Sales in 2018

Find out why over 400,000 subscribers love our newsletters

Does Your Salon Technology Provide A Human Touch?

Does Your Salon Technology Provide A Human Touch?

by Staff

Functionality, integration, experience—no question these are all critical in a salon technology product. But the truth is, for many salon owners who didn’t grow up in a world of coding and don’t speak tech language, it’s the human connection that’s most important.

Videos

In our video section, watch salon professionals in action, listen to the advice of salon business experts, and tour inside the world’s top salons.

Will this client post a five-star review for her balayage service? The answer matters for many...

Are You Raking In 5-Star Reviews? If Not, Here’s How.

by Staff

You drive by that new restaurant in town and wonder if you should give it a try. Your first step? Grabbing your phone and checking the place’s online reviews. If they’re good, you go ahead and make a reservation. If not, you probably pass. And guess what? This is exactly how prospective clients are assessing your salon.

Load More