Close

Marketing & Advertising

Beacon Technology Streamlines the Salon Experience

by Stacey Soble | July 3, 2018
This diagram demonstrates how a Beacon communicates to a client through a Smartphone or Apple Watch.
1/3

Show All
This diagram demonstrates how a Beacon communicates to a client through a Smartphone or Apple Watch.
John Hall, owner of The Ultimate Barber in Alexandria, Virginia.
2/3

Show All
John Hall, owner of The Ultimate Barber in Alexandria, Virginia.
While the Ultimate Barber uses Beacons to alert passersby of retail specials, the team finds it helpful that the Beacons notify them when their next appointment has arrived.
3/3

Show All
While the Ultimate Barber uses Beacons to alert passersby of retail specials, the team finds it helpful that the Beacons notify them when their next appointment has arrived.
This diagram demonstrates how a Beacon communicates to a client through a Smartphone or Apple Watch.
1/3
Slider
This diagram demonstrates how a Beacon communicates to a client through a Smartphone or Apple Watch.
John Hall, owner of The Ultimate Barber in Alexandria, Virginia.
2/3
Slider
John Hall, owner of The Ultimate Barber in Alexandria, Virginia.
While the Ultimate Barber uses Beacons to alert passersby of retail specials, the team finds it helpful that the Beacons notify them when their next appointment has arrived.
3/3
Slider
While the Ultimate Barber uses Beacons to alert passersby of retail specials, the team finds it helpful that the Beacons notify them when their next appointment has arrived.

When your front desk is slammed with incoming calls and guests checking out, that’s great for business—but not necessarily for incoming clients trying to check in. Although it would be great to have an extra receptionist posted by the door to greet these clients and even point them to the salon’s newest product offerings, the option isn’t in the budgets for most salons.

With beacon technology, that exchange  is possible directly through the smartphone the client likely is holding in her hand—and all for a monthly charge that’s about the same as one hour of minimum wage.

A beacon is a small object that uses Bluetooth LE technology to send and receive information based on geographic location.

The beacon hidden discreetly within the salon’s reception area will detect a client at the front desk via her smartphone and send her a personalized push notification welcoming her to the salon. Maybe the client begins browsing your retail products. Another beacon placed near the retail shelves could send a notification to her phone telling her about the retail promotion you’re running this month and direct her to check out the products.

Businesses of all kind are leveraging beacon technology—in fact, Business Insider claims beacons drove $44 billion in retail sales in 2016. According to an article in Forbes, Starwood Hotels is running a pilot program to replace hotel room keys with beacons. Major League Baseball is using them to reach out to fans in stadiums to offer them seat upgrades. And, American Airlines is using beacons to improve connections with customers in airports.

Salon Clouds Plus, a company that develops customized client- and team-facing apps for the salon market, includes beacons in their packages. John Hall, owner of The Ultimate Barber in Alexandria, Virginia, signed up with Salon Clouds Plus last December and has used beacons for the past six months in conjunction with his barbershop’s apps.

When clients check in at the barbershop, the beacon sends a push notification to the guest’s barber through the team app to the barber’s Apple watch or smartphone, letting them know their next client has arrived.

“It can get confusing when a client is standing in the waiting area—you don’t always recognize the guest or know if it’s your client or another barber’s,” Hall says. “The notifications help our barbers greet clients personally, as soon as possible, and it’s helping us out with retail.”

The barbershop has begun using a second beacon to invite passersby to come in and check out the shop’s retail products.

“People are always checking out their phones, so it’s a great way to get their attention,” Hall says. “Our clients think it’s a cool feature, and it also helps out our barbers who are uncomfortable retailing because now the client will ask about the product, prompting a retail conversation.”

5 Myths About Online Booking…Busted!

5 Myths About Online Booking…Busted!

by Staff

If you’ve considered adding online booking to your website, now’s the time to take the plunge. So what’s holding you back from incorporating this must-have feature? If it’s one of these common myths, read on for the truth behind them.

Find out why over 400,000 subscribers love our newsletters

Hair by Mary Ott, @maryh.ott

All The Ways To Price Your Specialty Hair Color

by Staff

By the hour, by the level, by the bowl. Those are just some of the ways stylists are setting their rates for specialty hair color. Specialty color is hard work so don’t sell yourself short. Specialty color is also creative, and here are some creative ways stylists are charging for their artistry!

Videos

In our video section, watch salon professionals in action, listen to the advice of salon business experts, and tour inside the world’s top salons.

Are You Losing Money On Your Toning, Retouch Or Highlight Services?

Are You Losing Money On Your Toning, Retouch Or Highlight Services?

by Staff

The more you know, the more you save and the more money you make. That’s true of everything in your business. When you’re informed, you can make informed decisions. Knowing your numbers when it comes to hair color usage is particularly helpful because it’s so easy to over-use product and undercharge for services. Here’s how three salons, with the help of Vish software, http://www.getvish.com/demo/salontoday were able to analyze the data available at their fingertips to determine which services were losing money and which were producing healthy profits.

Load More