Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
There are many things you can do while at work that are simple to remember and easy to put in place. Here are six examples of how you can improve your customer service.
Prosper U's Eric Fisher shares his three non-negotiables when it comes to customer service in his salon.
Introducing the 2014 SALON TODAY 200 Customer Service honorees.
The way a salon or spa welcomes and says goodbye to a guest is just as critical as the quality of the service in making a good impression--check out these inspired ways salons make their guests feel welcome.
Kathy Jager, author of "As the Chair Turns" sends out frequent e-mail newsletters to her subscribers. Here, she offers 5 quick tips for handling client complaints, a difficult topic to address.
Profiling the 2013 SALON TODAY 200 honorees in the category of Customer Service.
These salons captured honors in the 2013 SALON TODAY 200 category of Customer Service.
Dennis Snow, author, longtime Disney veteran, and the keynote speaker at PBA Symposium, demonstrates that Mickey Mouse can teach a salon a thing or two about customer service.
It’s no secret that acquiring new clients costs far more than retaining existing ones…and with that, it’s time to share some important insight on the social platform that’s redefining traditional loyalty programs within salons. Meet foursquare, the location-based application that’s taking the mobile world by storm.
