To flourish in today’s business world, salon and spas must train staff on customer service skills as stringently as they build technical foundations. We challenged applicants this year to put together a customer service presentation intended for the head concierge of Ritz Carlton who is seeking a first-class operation to refer guests. Extra credit was awarded to salons and spas that proved they have systems in place for monitoring the consistency and quality of each guest’s experience.
The following 2013 honorees will be profiled in the category of Customer Service:
Centre Salon & Spa in Arvada, Colorado, owned by James F Pacifico
Eric Fisher Salon in Wichita, Kansas, owned by Eric and Mary Fisher
Geno Levi Salon in McMurray, Pennsylvania, owned by Geno & Cindy Levi
Hue Salon & Spa in Huntington Beach, California, owned by Janice Van Mullem
Jenni’s Salon & Spa in Normal, Illinois, owned by Jenni & John Kanski
Jolie Salon and Day Spa in Blue Bell, Pennsylvania, owned by Peter Lee
Modern Salon and Spa in Charlotte, North Carolina, owned by Arsalan and Arezo Hafezi
Pure Aveda Salonspa in Mount Dora, Florida, owned by Michele and Ric Wilson
Studio 700 Salon and Spa in Corona, California, owned by Tamra Segert & Terri Modena
Signatures Salon in Lake Charles, Louisiana, owned by Wendy White-McCown
Blo, Raleigh, NC
BLU Salon Aveda, Arcadia, CA
Bob Steele Salon, Inc., Marietta, GA
Clive and Co. Hairdressing, Dallas, TX
Impressions, Mequon, WI
Mango Hair Salon, Richmond, VA
Neff Studio Salon, Cape Coral, FL
Omagi Salon & Spa, Louisville, KY
Paris Parker, Hammond, LA
Paul Kenneth Salon & Spa, Wobum, MA
To access the full profiles catch a copy of the January/February or access our digital issue on salontoday.com around January 1.
For reprint and licensing requests for this article, Click here.