Different from the Diva, the Naysayer is the staff member who quietly undermines the salon’s leadership through their words and actions and influences staff opinion.
The client is always right, yes? Well, actually, no. From time to time, your salon will encounter one of those clients who isn’t happy no matter which service provider she sees.
Two or more of your staff have very different personalities and can’t see eye to eye on anything.
Often, the salon Diva maintains a love/hate relationship with the salon owner and the rest of the staff. Over the years, he or she has developed a strong book and becomes financially beneficial to the salon.
Whenever you assemble a group of diverse personalities, drama is inevitable, but it also can be devastating to your staff and your business. Six salon experts share their drama sagas, as well as their strategies for managing them and achieving salon harmony.
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