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Kati Whitledge

How to "Serve" as a Leader

As the leader of your salon, what does it mean to serve? Salon Owner and SALON TODAY Blogger Kati Whitledge explores the different ways you can serve your team members, then gives you a pep talk stressing why it's important to keep it up.

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Salon Leadership Series Part 1: Leaders Are Influencers

Be Inspired Salon's Kati Whitledge shares ideas on how leaders can be influencers, starting with visualizing where they are now and where they want to be in five years.

Top Tips for Recruiting Beauty School Students

One of the best ways to grow your own team is to hire them right out of school and train them in your systems, but how do you get your salon in front of graduating students? Be Inspired's Kati Whitledge offers some key tips for networking with your local cosmetology schools.

5 Reasons Clients Won't Buy from your Salon

Salon Owner, Entrepreneur and Podcaster Kati Whitledge is back with a blog that explores what a client is thinking when you are trying to sell them a new product or convince them of a style change, and how you can help shape their decision.

How to Nuture a Culture of Respect in the Salon

Be Inspired's Kati Whitledge talks about the importance of showing the salon team respect, nurturing a culture of respect and teaching the team to respect one another.

Three Strategies to Recoup Guests After a Stylist Leaves Your Salon

Regardless of why a stylist leaves there are strategies salon owners can implement to help recoup guests and keep revenue consistent during times of staffing transition. Here are three.

How to Know When It's Time to Fire a Stylist

Letting go of a team member is never easy, but sometimes it is necessary in order to maintain the culture and a positive environment in your salon. Here are some things to consider before you terminate an employee.

Easy to Manage Referral Programs for Salons

Are your guests excited to spread the great news about your salon to everyone they know? When they do, are they being thanked? If your goal is to begin a program that is easy to manage, you’re in luck! In this article Salon Today Blogger Kati Whitledge shares how her staff at Be Inspired Salon captures guest referrals, how they thank them, and how they gift them for their advocacy.

Dos and Don’ts When Communicating with Upset Guests

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

4 Tips to Build a Profitable Salon

As a salon owner, it’s part of your long list of responsibilities to run a profitable salon. Building a profitable salon means providing your team, and yourself, with opportunities for freedom, security, benefits, growth, education and much more! But like most aspects of running a business, it’s not an easy task. Here's some advice from SALON TODAY blogger, Kati Whitledge.