salon management

Meet Our Owner: Kristin Knetchges

In the first installment of Meet Our Owner, salon manager Brittney Kurutz profiles Kristin Knetchges, co-owner of Kismet Salon in Madison, Wisconsin.

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Kaemark Partners with Sirius Day Spa to Roll out the New Multi-Unit Spa Chain

Sirius Day Spa plans to roll out more than 300 locations of its membership-based, full-service day spa concept, partnering with Kaemark to create the upmarket, cohesive design.

Why Our Staff Stays Loyal

In her first blog, SALON TODAY 200 Honoree Christine Perkins shares her tips for developing strong employee retention.

Dos and Don’ts When Communicating with Upset Guests

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Why Establishing Zones in the Salon is Good for Business

According to Josh Droegemueller, Kaemark's lead designer, a salon should be designed in zones that help clients transition through their salon journey. Here, he explains how.

Time's Up for Tedious Tasks

An efficient color mixing technology, The Ping helps colorists find more time to focus on their guests.

How Technology Helps Janet St. Paul Market Smartly to her Clients

With Rosy Software and SalonInteractive, a salon finds a direct way to reach clients with her branded message, while a closed system for online retailing offers a data-protecting solution that keeps the professional in the equation.

Beacon Technology Streamlines the Salon Experience

Salons and barbershops are using beacons to help the front desk check incoming guests in while suggesting retail recommendations to guests through their phones.

OWNER TO OWNER: Lords & Ladies Has Found the Perfect Consistency Equation. It’s Called MEME.

MEME is Lords & Ladies Salon’s acronym for management, education, marketing and environment. It’s also the rock-solid foundation on which Lords & Ladies Owner Terry Derr has built his successful, seven-location business in Pennsylvania.

Questions to Ask Yourself When Buying a Salon

Buying an existing salon is a quick way to jump into the beauty business, but it can also bring some headaches. Bruce Hakutizwi from us.businessesforsale.com offers you some important points to ponder when considering buying an existing salon.