Salon Management

What Your Morning Coffee Order is Trying to Teach You About Cash Flow

Starbucks customer loyalty program teaches salons a powerful lesson on how to use gift cards and memberships to build loyalty while holding the money responsibly in a high-yield account that protects your business from a cash-flow crunch, while earning you interest on money you've already been paid. Bobbi Neilson shows you how.

Balancing Professionalism with Warmth

Salon Manger Karla Patterson is the heart behind Cynergy Color Bar--the team told her so with a tribute that will make you grab those tissues.

Dive into Water Day to Make A Splash About Sustainability

As Water Day kicks off six weeks of environmentally related holidays, Sustain Beauty Co offers suggestions on how to celebrate with your team and clients.

What Selling My Salon Taught Me About Leadership and Sustainability

While Jena Berenberg built strong systems in her salon business, she learned the hidden cost of being indispensable after she sold it. In this insightful blog, she shares advice for any owner who wants witness their business thrive even after they exit.

Precision, Passion, and the Business of Beauty

When Bowie Lau and Jeffrey Ching opened JBW Jeffrey Ching Salon in 2011, they weren’t just launching another luxury hair destination—they were building a business rooted in passion, artistry, and thoughtful growth.

Sponsored by Amex

The Business of Color

While color services are the clear revenue driver in most salons, it's up to owners and managers to ensure they also spur profitability. In this digital feature, we explore how owners can help their colorists deliver business-building color services and add-ons, and how today's technology and tools can help forward-thinking salons increase profit margins.

Rinsing Away Tax Debt with the IRS Fresh Start Program

An Offer in Compromise allows you to settle your tax debt with the IRS for less than the full amount owed. Azarvand Tax Law's Tina Azarvand helps you determine if you qualify and how to pursue your Fresh Start.

Stylists “Relish” the Opportunity to Prioritize Guests’ Scalp Health

Good hair starts at the scalp. But most salons aren’t offering services or products that address scalp health. Relish, a new product line from the founders of Signature Formulations, has everything salons need to deliver an effective head spa service and offer guests a robust at-home scalp care line.

How Salons are Using Technology to Help Improve Customer Retention

Modern tools provide practical customer retention features. Discover which software platform can help increase your return rate.

Taking the Time to Do Things Right

When Christy Vowers purchased Rowdy Hair in Phoenix, Arizona, Sabrina Porter was already the manager. Vowers had been working in the salon for three years and observed Porter in action, and says Porter's the reason she decided to re-enter the world salon ownership.

The Hidden Realities Behind a Well-Run Salon

What clients see on your salon's surface--the beauty, the energy, the transformations--are only a fraction of what makes a salon work. Owner Nikki Corzine talks about the hidden realities that make a salon a well-run operation.

Proven Ideas for Building a Revolving Door of Loyal Clients

While new clients build your growth, retained ones build your profitability. We examine the importance of client retention and offer four salon-proven ideas for boosting your salon's retention rates.

Avoid Signing Personal Guarantees on New Commercial Leases (If Possible)

Signing a personal guarantee on a lease can be a frightening and daunting thought for a new salon owner. Summit Salon Business Center's Lynn Chisholm shows you when you can avoid that and how you can limit it.

Is Your Software Underperforming? Switch it Up with Shortcuts

Your salon software is the backbone of your business. And now is the time of year to evaluate its efficiency: Is it providing the tools you need to grow? Does it improve the guest experience? How does your team interact with it? Are you happy with your software’s customer service? If you’re not getting what you need from your current software, it may be time for a switch.

Sponsored by Shortcuts Software USA

Color Waste Trumps Trash on the Sustainability Worry List

When asked what their biggest concerns about the salon waste and the environment, 43% of respondents said color waste, which trumps trash for the first time in the Sustainability in the Beauty Industry Report. Sustain Beauty Co's Valorie Tate offers tips to better manage color waste.

Making Guests and Staff Feel Seen and Heard

Maddie Zirkle started her career on the hospitality desk of Root Salon at the tender age of 15. Now, Salon Director, Zirkle makes clients and team members feel both seen and heard, and Owner Kate Gnaghey says she is "pure gold."

Unreasonable Hospitality Salon Style

After reading Unreasonable Hospitality, Salon Blond's Victoria Marino and her team brainstormed ideas for elevating and personalizing the guest experience in their salons. Marino shows what they came up with in an episode of Salon Insider.