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Kati Whitledge

Easy to Manage Referral Programs for Salons

Are your guests excited to spread the great news about your salon to everyone they know? When they do, are they being thanked? If your goal is to begin a program that is easy to manage, you’re in luck! In this article Salon Today Blogger Kati Whitledge shares how her staff at Be Inspired Salon captures guest referrals, how they thank them, and how they gift them for their advocacy.

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Dos and Don’ts When Communicating with Upset Guests

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

4 Tips to Build a Profitable Salon

As a salon owner, it’s part of your long list of responsibilities to run a profitable salon. Building a profitable salon means providing your team, and yourself, with opportunities for freedom, security, benefits, growth, education and much more! But like most aspects of running a business, it’s not an easy task. Here's some advice from SALON TODAY blogger, Kati Whitledge.

A Clever Tool for Driving New Prospects to Your Salon

A salon owner invents a matchmaking survey that helps prospective guests make a personal connection with the salon before they walk in the door.

Two Areas to Master if You Want to be Successful

Be Inspired Salon's Kati Whitledge is back with an introspective blog on what it takes to master success.

How to Get New Clients without Discounting

Be Inspired Salon's Kati Whitledge shares the power of value-added marketing in a complimentary podcast. Find out how to sign up.

Help Your Stylists Find their Niche

Be Inspired Salon's Kati Whitledge returns with a blog designed to help you help your stylists find their best niche.

How to be That Salon Where Everyone Wants to Work

Kati Whitledge, owner of Be Inspired Salon and the founder of the Beyond the Technique podcast, offers advice on how to be the salon in town that attracts the top talent.