Salon Management
A Frank Conversation on Employee Retention in Today's Workplace
With the Great Resignation, it's critical that employee retention is a focus for salon owners at this time. To get to the heart of it, Strategies Michael Yost has an open dialog with two leading salon owners. Watch the conversation, or read the recap.
by Stacey Soble
Don't Get Bored With the Basics
Many salons relaxed their dress codes and their customer service perks as they scrambled to keep up with Covid-19 policies. But now is time to elevate your standards again, says Minerva Beauty's Jeff Grissler and he explains why.
An Innovative AI Tool to Train Customer Service
Training employees in strong customer service skills can be a never-ending challenge, until now. A new AI tool trains and grades employees on scripts, that you can customize to your preference.
by Stacey Soble
Accentuating Professional Expertise
Adding certification in trichology and nutrition to the team’s collective résumé, a New York City salon expands its menu and solidifies its reputation for comprehensive consultations.
Level up Your Guest Experience with the Right Technology
2021 was an unusual year for the beauty and wellness industry. Businesses were trying to get back to normality after a year of uncertainty and lockdowns, while society was gaining the confidence to venture outside and enjoy some well-earned freedom.
Two Industry Icons Reflect on What It Takes to Be a Great Leader
In an exclusive SALON TODAY video interview, Oribe's Daniel Kaner and Gene Juarez Salons and Spas Founder Gene Juarez discuss how to create an inclusive, collaborative environment; the role mentorship plays in leadership; and how they witnessed owners valiantly lead over the past two years. Then they make a few suggestions for your leadership reading list.
by Stacey Soble
Business-building Crash Course Points Hair Pros Toward Wealth
Flourish Salon Business Development launches Thrivers Society Prep School to give beauty professionals a clear path to setting and achieving their business goals.
Staff Wellbeing Defines a Culture
A Pennsylvania salon reaps many rewards from offering an EAP and bringing mental health out of the shadows.
Why Male Clients are the Salon Industry’s Most Overlooked Asset
Boulevard's director of education supplies tips on tapping into a lucrative market you may be undervaluing.
Retail Respect
With a combination of strategies, a Miami salon raises its annual retail revenue by nearly 40 percent.
REUSE: Building a Green Salon with the Three Rs
Valorie Tate from Sustain Beauty Co. is back with the REUSE installment on her 3R series to green your salon. Here, she offers strategies that not only lessen the impact on the environment, but save you money over time.
5 Ways to Build a Resignation-Resistant Employee Experience
With the era of the Great Resignation, salon and spa owners are just as concerned about recruiting and retaining great talent as they are new clients. Zenoti's Sudheer Koneru offers five strategies for improving the employee experience and reducing turnover.
“Style Bar” Gives New Life to a Salon’s New Talent Program
A menu of lower-priced services gives beginning stylists hard-to-acquire experience within a short time frame.
The Venmo Dilemma: Tipping, Taxes and Transparency
New IRS requirements, paired with technology, make it harder for service employees and independent artists alike to under-report income.
The New Age of Recruiting
As the head of human resources for the 7-location Lords and Ladies Salon and Med Spa, it's Ashley Rivera's job to bring new talent into the organization. In an interview with SALON TODAY, she shares the strategies and tools she uses to find the right fit.
by Stacey Soble
Green Circle Salons Announces First Carbon-Neutral Salon Certification in North America
The certification helps salons offset the emissions they can't avoid generating in their day-to-day operations, creating true carbon neutrality
Meeting a Bride's Expectations: The Love is in the Details
There's nothing more special than helping a bride and her bridal party look their best for the big day, but bridal services can also equal big stress. Owner Al Campbell offers five steps to keep things organized and on track.