
The Constant
Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
When you earn net profit, you know you're winning the game, and your Profit and Loss statement is your scorecard. Strategies' Neil Ducoff walks you through analyzing your net profit.

In business, you play to win. But winning has nothing to do with how busy your salon/spa is. Winning in business is about creating Net Profit — what’s left after all expenses are paid.
To know if you’re winning, you must keep score. That means reading and understanding your Profit & Loss Statement — and doing it no less than every month.
So … if your Profit & Loss Statement can tell you if you’re winning or losing the business game … why is it that so many salon/spa owners ignore or avoid this massively critical financial report?
Some owners think it’s complicated and the numbers don’t make sense.
Well, there’s nothing complicated about a Profit & Loss Statement. Even in its most basic format, it lists dollars in, dollars out, and dollars left for a specific period of time (a month, quarter, or year).
Here’s the simple math: If your salon/spa generated $1 million in service and retail sales for one year, and had $900,000 in total expenses, you earned a $100,000, or 10%, Net Profit.
Okay, nothing complicated about a Profit & Loss Statement so far.
Some owners are horrible at keeping organized expense records. Yup, got it. It’s a pain tracking and documenting expenses.
Consider the above example of $1 million in service/retail sales, $900,000 in expenses, and $100,000 in Net Profit. Getting that $100,000 Net Profit takes work, budgeting … and sticking to that budget.
What would happen if payroll was up 5% and product cost was up 3%? That $100,000 would be sliced down $20,000. Add in a few other unexpected expenses and you go from winning the game to losing.
The above $1 million example was for one year. What if your Net Profit went negative at the end of the first quarter? If another three or six months go by with no corrective measures, and little or no profit, you find yourself in a financial crisis. Why? Because you didn’t pay attention to your Profit & Loss Statement.
There are more factors to consider like gift card deferred revenue and managing Gift Card funds so it’s available at the time of redemption when the real expenses kick in.
And what about that loan payment where the principal is paid out of Net Profit? Only loan interest appears on a Profit & Loss Statement. That means, even though you may show a profit — that profit isn’t cash in the bank.
Here’s my challenge to you: Profit doesn’t happen by accident. Profit is planned. All owners must be relentlessly driving profit and that means monitoring, planning, budgeting, and practicing financial discipline.
With programs like QuickBooks, there’s no reason why any business can’t have accurate and timely financial reports. It’s so easy to enter expenses as they occur and allocate them to the proper account.
Yes, you can hire a bookkeeping service to maintain QuickBooks for you … but your bookkeeping service still needs timely and accurate revenue and expense entries to “maintain” and keep QuickBooks current. The “Garbage in/garbage out” rule applies to keeping accurate financials.
So, if you can’t rattle off exactly what your Net Profit percent is for the month and year-to-date — you’re flying financially blind. You’re “hoping” for profit and NOT playing the business game.
Interested in learning how to REALLY understand your numbers and how to drive them? The best place to start is by attending Strategies’ Incubator Training. Click here to see upcoming dates.
Want some one-on-one help? Click here to schedule a free strategy session, and let a Certified Strategies Coach take the weight off your shoulders, and help you put together a plan together to move your company faster.
This article was provided by Strategies, a coaching and training company that’s been helping salon/ spa owners grow amazing companies, cultures, and bottom lines since 1993. Visit strategies.com to discover how they can help you create a better future for you, your company, and your team.

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti

After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.

In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.

The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.

Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.