The days of paper loyalty rewards cards for salon and spa owners are coming to an end. Salon and spa owners seeking to gain new customers and increase loyalty now have a powerful and free social and mobile tool to help get consumers through their doors and keep them coming back.
As part of her ongoing blog series, Owner's Forum, Karie Bennett, owner of Atelier Salon Spa in San Jose, tackles a reader's question about difficult clients.
KMS California has launched a new series of educational webisodes called “Customizing the Client Experience.”
We have all heard stories of Nordstrom's legendary customer service. After shopping for a cocktail dress for Cosmoprof North America, I got to witness that stellar service in action.
Follow the four strategies that ensure your brand keeps its promise to your customers.
A genuine smile, a light refreshment, an invigorating scalp massage--in the new economy, going above and beyond is the new customer-service, standard. These ST200 honorees...
A genuine smile, a light refreshment, an invigorating scalp massage--in the new economy, going above and beyond is the new customer-service, standard. These ST200 honorees...
