What Pizza Can Teach You about Customer Service
Domino’s new Carryout Insurance illustrates that you have a problem when a guest is unhappy, even if it’s not your fault. The DiJulius Group demonstrates the value of having an insurance policy for your salon services.
Beacon Technology Streamlines the Salon Experience
Salons and barbershops are using beacons to help the front desk check incoming guests in while suggesting retail recommendations to guests through their phones.
by Stacey Soble
Water Woes: A State Law Plays Havoc with Salons
Zona Salons' Frank Zona details the trials and tribulations Massachusetts salons have with the regulation that defines salon rinse water as industrial waste.
When Maintaining Consistency Across the Brand Means Addressing Water Flow
With 35 barbershops open and another 60 in the works, V's Barbershop strives to maintain a consistent service at every location. That proves tough when water quality and water pressure varies greatly from location to location, so Emily Brown, director of operations, sought some help from Ecoheads.
OWNER TO OWNER: Lords & Ladies Has Found the Perfect Consistency Equation. It’s Called MEME.
MEME is Lords & Ladies Salon’s acronym for management, education, marketing and environment. It’s also the rock-solid foundation on which Lords & Ladies Owner Terry Derr has built his successful, seven-location business in Pennsylvania.
Sponsored by L'Oréal Professionnel
Dare to Dream 2018 Helps Professionals Refocus on their Aspirations
The Salon People's Dare to Dream event, which was held in Florida last weekend, helped salon professionals step back from their busy lives for a moment and ponder their overall long-term journey.
Questions to Ask Yourself When Buying a Salon
Buying an existing salon is a quick way to jump into the beauty business, but it can also bring some headaches. Bruce Hakutizwi from us.businessesforsale.com offers you some important points to ponder when considering buying an existing salon.
Meet as Strangers, Leave as Friends
How do you own your relationship with your clients? In his first TEDx talk John DiJulius, owner of John Robert's Spas, shows you how to gather FORD on your guests in order to develop a strong rapport.
by Stacey Soble
Fear: Risk and Originality
Eurisko's Leon Alexander is back with an analysis of fear--including how it can hold us back but also surprisingly sharpen our thinking.
The Community Comeback: 14 Ways Local Leaders are Reshaping America (One Small Town at a Time)
When it comes to building a strong community, salon owners are frequently on the front line--joining the Better Business Bureau, networking with other businesses and participating in community philanthropic programs. Quint Studer's new book outlines 14 strategies for building a stronger community.
Top 16 Apps for Small Business in 2018
Get your team organized, motivated and communicating—and save some time along the way—with the top 16 Apps for small business for 2018.
by Stacey Soble
Salon Owners Connect, Compare and Grow at Data-Driven Salon Summit
The Data-Driven Salon Summit hosted by SALON TODAY and ZeeZor amassed leading salon and spa owners in Atlanta in late May. The summit inspired attendees to grow their businesses by analyzing their performance data and sharing best business practices.
by Stacey Soble
ISBN Members Urged to Create the Future of Beauty
At the 2018 International Salon and Spa Business Network conference in Scottsdale, Arizona, attendees tackle challenges head on--whether that's scaling Camelback Mountain or addressing the many disruptions facing the beauty industry.
Two Areas to Master if You Want to be Successful
Be Inspired Salon's Kati Whitledge is back with an introspective blog on what it takes to master success.
What Makes a Good Salon Manager?
During the Manager Match Game panel during the Data-Driven Salon summit, dynamic salon owners and their managers share strategies for recruiting, training and retaining talented managers.
by Jamie Newman
OWNER TO OWNER: 7 Reasons Salon-Capri Thrives in Their Competitive Salon Market
Boston-area salon owners like to joke that you can’t swing a cat without hitting a salon in their neighborhood—there are multiple salons on every block! And it’s not only about quantity in Boston, it’s also about quality. The city is known for delivering high quality hairdressing and for salon businesses that are exceedingly well-run. So how has Salon-Capri—with three salons and an academy--manage to not only survive over the last 50 years, but also thrive, with a large and diverse clientele that pledges its loyalty to the company? Here’s a look at their success.
Sponsored by L'Oréal Professionnel
Salon Professionals Honored at America's Beauty Show
Awards and honorary scholarships were given to salon owners and industry professionals at the Cosmetologists Chicago President's Reception.