We’ve identified five marketing masters and dubbed them with our own titles—the Retail Queen, the Media Darling, the Digital Diva, the Promo Man and the Niche Marketer. While their approaches are drastically different, they all tackled their marketing missions with heart and determination, carving their own place in a difficult marketplace.
While each of these salon pros takes a unique approach to marketing, all have earned their black belts.
Karate, Judo, Kempo, Tae Kwon Do, Kung Fu-these represent a small
handful of the different disciplines among the martial arts. Similarly,
there are scores of ways for salon businesses to approach
marketing-while one owner may choose one path to success, another may
find their victory on a very different road. Black belts are acquired
when owners gamble just the right amount on a campaign, choose a
strategy that embraces their culture and enhances their brand, and
succeed in fully engaging the support of their staff and the attention
of their customers.
We've identified five marketing masters and dubbed them with our own
titles-the Retail Queen, the Media Darling, the Digital Diva, the Promo
Man and the Niche Marketer. While their approaches are drastically
different, they all tackled their marketing missions with heart and
determination, carving their own place in a difficult marketplace.
The Media Darling A dual heritage lay the groundwork for Kim Vo's media and business success.
Growing up with two different heritages made me both right- and left-brain oriented," says Kim Vo. Perhaps that's why he has found equal success both as a creative artist to A-List Hollywood celebrities and an entrepreneur with multiple salons and a promising new product line.
"Long ago, I broke down in my mind what a specialist is-and what I came up with is someone who can explain things in understandable terms," he says. "While some people are wired to think in terms of consultations, my brain is wired to think in soundbites."
That innate ability proved to be the foundation for his meteoric media rise, but Vo has come to realize the roots of that ability began in childhood. With a mother who was a manicurist, Vo started developing a working understanding of the beauty business long before he started learning English at the age of nine. "At the beginning of my career, I was still working on English. When people would explain things to me, sometimes they'd get very complicated," he explains. "I learned to break down the information into simpler terms, which in turn, helped me be able to explain things in simpler terms."
While Vo credits his background for his work ethic and his communication abilities, he understands it was the celebrity factor that really pushed the envelope in his success.
Kim Vo Salons kimvo.com Beverly Hills, CA; Laguna Beach, CA, and Las Vegas, NV
Owner: Kim Vo Affiliated with: The Montage Hotel in Beverly Hills and Laguna Beach and The Mirage in Las Vegas Average price for cut, dry and style: $150 Media appearances: Daily 10 on E!; Extreme Makeover on ABC; TV Guide Channel; Shear Genius on Bravo Number of SKUs in product line: 14 Product sold at: Ulta, Barney's and upscale salons
In 2000, Vo returned to California, and opened B2V salon. He quickly developed a celebrity following, including Terri Hatcher, Goldie Hawn, Kate Hudson, Pamela Anderson and, more recently, Katherine Heigl. It wasn't long before the celebrity hairdresser became a celebrity himself. Through hundreds of magazine articles and multiple TV shows, such as Extreme Makeover on ABC, Daily 10 on E!, and as a judge on Bravo's Shear Genius, Vo became the hair, beauty and style expert to a global audience of millions.
"I was really lucky," says Vo. "It all started with a perm I did for a show on HGTV, but the experiences built upon one another, and I became somewhat of a hair commentator."
While Vo's left brain followed the star power, his right brain concentrated on building the business behind the brand. As B2V became a successful bungalow salon, he looked to evolve, deciding that a five-star hotel chain provided the perfect environment. "One of my heroes has always been Wolfgang Puck and how he himself has come to epitomize both food and service," he says. "I took my plan to the Mirage Hotel in Las Vegas-a plan to create a salon that is a destination itself, rather than just an amenity."
Vo also looked at other hotels that had the money to develop the quality of the salon he was seeking. He has since opened a salon in the Montage Hotels in Beverly Hills and Laguna Beach, California; and he's in the process of opening two other salons located in Montage Hotels, one in Park City, Utah, and another in Cabo San Lucas, Mexico.
Simultaneously, over the past several years, Vo worked to bring his expertise to millions by launching the Kim Vo product line to fine salons. "For me, I had no need to get my name out there on a bottle, it wasn't an ego thing, but I did have a point of difference," he says. For Vo, that difference, like most of the successful ventures in his life, has its roots in his heritage. The new care and style collections combine ancient Vietnamese botanicals with French nanotechnology. For years, Vo's mother talked about boket, or the Vietnamese honey locust bean, touted as the secret to healthy Asian hair. On a trip, she brought back a bean from Vietnam. "I looked at this shriveled up dried bean and thought I couldn't take this ugly thing to my Beverly Hills clientele, so I tried it on myself," says Vo.
When he found it worked, Vo instead took it to his chemists who determined the pod had a high sugar content and a naturally occurring compound that together penetrated the hair on a cellular level to lock in moisture and nutrients and give hair more energy and color. "Her old school remedy is now a key active ingredient in my line," he says.
All beauty professionals should know how to identify when a client may need some health guidance. Tracy Rado discusses some common questions that clients ask in the chair, how to advise them, and when to refer them to a specialist.
From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.
According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.
Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.
Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.
While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.
Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.
In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.
The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.
Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.
Most salon owners have no idea what these numbers are.
You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.