We’ve identified five marketing masters and dubbed them with our own titles—the Retail Queen, the Media Darling, the Digital Diva, the Promo Man and the Niche Marketer. While their approaches are drastically different, they all tackled their marketing missions with heart and determination, carving their own place in a difficult marketplace.
While each of these salon pros takes a unique approach to marketing, all have earned their black belts.
Karate, Judo, Kempo, Tae Kwon Do, Kung Fu-these represent a small
handful of the different disciplines among the martial arts. Similarly,
there are scores of ways for salon businesses to approach
marketing-while one owner may choose one path to success, another may
find their victory on a very different road. Black belts are acquired
when owners gamble just the right amount on a campaign, choose a
strategy that embraces their culture and enhances their brand, and
succeed in fully engaging the support of their staff and the attention
of their customers.
We've identified five marketing masters and dubbed them with our own
titles-the Retail Queen, the Media Darling, the Digital Diva, the Promo
Man and the Niche Marketer. While their approaches are drastically
different, they all tackled their marketing missions with heart and
determination, carving their own place in a difficult marketplace.
The Media Darling A dual heritage lay the groundwork for Kim Vo's media and business success.
Growing up with two different heritages made me both right- and left-brain oriented," says Kim Vo. Perhaps that's why he has found equal success both as a creative artist to A-List Hollywood celebrities and an entrepreneur with multiple salons and a promising new product line.
"Long ago, I broke down in my mind what a specialist is-and what I came up with is someone who can explain things in understandable terms," he says. "While some people are wired to think in terms of consultations, my brain is wired to think in soundbites."
That innate ability proved to be the foundation for his meteoric media rise, but Vo has come to realize the roots of that ability began in childhood. With a mother who was a manicurist, Vo started developing a working understanding of the beauty business long before he started learning English at the age of nine. "At the beginning of my career, I was still working on English. When people would explain things to me, sometimes they'd get very complicated," he explains. "I learned to break down the information into simpler terms, which in turn, helped me be able to explain things in simpler terms."
While Vo credits his background for his work ethic and his communication abilities, he understands it was the celebrity factor that really pushed the envelope in his success.
Kim Vo Salons kimvo.com Beverly Hills, CA; Laguna Beach, CA, and Las Vegas, NV
Owner: Kim Vo Affiliated with: The Montage Hotel in Beverly Hills and Laguna Beach and The Mirage in Las Vegas Average price for cut, dry and style: $150 Media appearances: Daily 10 on E!; Extreme Makeover on ABC; TV Guide Channel; Shear Genius on Bravo Number of SKUs in product line: 14 Product sold at: Ulta, Barney's and upscale salons
In 2000, Vo returned to California, and opened B2V salon. He quickly developed a celebrity following, including Terri Hatcher, Goldie Hawn, Kate Hudson, Pamela Anderson and, more recently, Katherine Heigl. It wasn't long before the celebrity hairdresser became a celebrity himself. Through hundreds of magazine articles and multiple TV shows, such as Extreme Makeover on ABC, Daily 10 on E!, and as a judge on Bravo's Shear Genius, Vo became the hair, beauty and style expert to a global audience of millions.
"I was really lucky," says Vo. "It all started with a perm I did for a show on HGTV, but the experiences built upon one another, and I became somewhat of a hair commentator."
While Vo's left brain followed the star power, his right brain concentrated on building the business behind the brand. As B2V became a successful bungalow salon, he looked to evolve, deciding that a five-star hotel chain provided the perfect environment. "One of my heroes has always been Wolfgang Puck and how he himself has come to epitomize both food and service," he says. "I took my plan to the Mirage Hotel in Las Vegas-a plan to create a salon that is a destination itself, rather than just an amenity."
Vo also looked at other hotels that had the money to develop the quality of the salon he was seeking. He has since opened a salon in the Montage Hotels in Beverly Hills and Laguna Beach, California; and he's in the process of opening two other salons located in Montage Hotels, one in Park City, Utah, and another in Cabo San Lucas, Mexico.
Simultaneously, over the past several years, Vo worked to bring his expertise to millions by launching the Kim Vo product line to fine salons. "For me, I had no need to get my name out there on a bottle, it wasn't an ego thing, but I did have a point of difference," he says. For Vo, that difference, like most of the successful ventures in his life, has its roots in his heritage. The new care and style collections combine ancient Vietnamese botanicals with French nanotechnology. For years, Vo's mother talked about boket, or the Vietnamese honey locust bean, touted as the secret to healthy Asian hair. On a trip, she brought back a bean from Vietnam. "I looked at this shriveled up dried bean and thought I couldn't take this ugly thing to my Beverly Hills clientele, so I tried it on myself," says Vo.
When he found it worked, Vo instead took it to his chemists who determined the pod had a high sugar content and a naturally occurring compound that together penetrated the hair on a cellular level to lock in moisture and nutrients and give hair more energy and color. "Her old school remedy is now a key active ingredient in my line," he says.
After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.
Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.
The former CFO of Perdue Farms and owner of Hardy Seafood, Terry Owens delivers a wealth of wisdom and strategies for entrepreneurs in his new book, "Business is Simple."
After scaling her single-location salon business, SALON TODAY 200 Honoree Amy Pal recently sold her six-location Whip Salon for seven figures. Using the six Ps for maximizing a business's value, she's ready to help her peers do the same.
Buried inside the One Big Beautiful Bill Act are federal solar tax credit changes that deserve your attention now. Two of the credits that matter most to commercial property owners, the Investment Tax Credit and the Production Tax Credit, are still available, but only if you move fast. A third, the Commercial Building Energy Efficiency Deduction, has a hard termination date that is closer than most people realize.
Up to 40% of hair stylists ghost the salon interview stage, leaving owners trapped playing endless phone tag with uncommitted applicants. This data-driven report breaks down why traditional job boards create recruitment friction and reveals the modern messaging strategies high-growth salons use to get pre-qualified talent to actually show up. Learn how to transition from cold calling to high-conversion conversations that protect your time and fill your chairs.
Spit fests, hostile threats, and even an overachieving matchmaker--SALON TODAY readers share their craziest client tales and how their team handled these tough situations with professionalism and grace.
Keeping your appointment book full when clients are in vacation mode takes more than a good Instagram post. It takes a plan.
The 2026 Summer Marketing Calendar from Meevo gives salon, spa & med spa owners a month-by-month roadmap with sharp themes, key opportunity dates, and campaign ideas specifically designed for the beauty & wellness industry.
Here’s to your summer season working as hard as you do!
AI is transforming the beauty and wellness industry, and the future is about empowering people, not replacing them. Discover how Phorest AI helps salons, spas, and med spas across North America respond faster, personalize every visit, and keep human connection at the heart of the client experience.
Owner Michaella Blissett-Williams credits her General Manager Gloria Hortua with [salon] 718's year-over-year, double-digit growth and says she's been able to scale the company to eight locations because she can rely on Hortua to manage daily operations.
Elyse Rogers is an uplifting presence at The Headroom who makes the team feel heard even in stressful situations. Owner Danielle Cherewyk sings her praises in this installment of Meet the Manager.
Despite a slight and predictable decline in client traffic for Q1, resilient pricing power is driving year-over-year revenue growth in salons. The KIM Report's Alain Audet reviews the data and what it's telling us about the state of professional beauty.
Same-store revenue grew just 2% for the second straight year—and new guest visits declined across every segment of the industry. The 2026 Benchmark Report reveals where growth is actually happening, which verticals are pulling ahead, and what the data says about where your business stands right now.
Hair restoration is entering a new era driven by regenerative science. This paper explores how Exosome technology is transforming treatment outcomes by targeting hair loss at a cellular level. Discover why EXOGROW is leading this shift.
A salon brand is much more than a logo. In this thought-provoking blog, Leon Alexander, Ph.D., walks you through the difference. SALON TODAY suggests sharing this article with your team and leading a discussion at your next huddle, asking the team to define your business's brand.