Salon Management
The Inside Scoop About Client Loyalty
Bart Foreman give readers a rude awakening with the claim, "Your clients are not loyal." Here he shares his thoughts on building a retention program that offers clients real value.
by Bart Foreman
Stacey Soble with John Harms
The president and founder of Millennium Software shares the story of Angela and Amber Cope, twin hair stylists who are pursuing their dream of racing in the NASCAR Nationwide Series and how Millennium became their new sponsor.
by Stacey Soble
With Millennium's Help, Twin Stylists Pursue their NASCAR Dream
This October, we are committed to celebrating the powerful and inspiring women in the professional beauty industry in the pages and on the websites of both SALON TODAY and MODERN SALON. Recently, I learned the story of Angela and Amber Cope, ...
by Stacey Soble
What’s Your Future?
AS YOU PREPARE your business for a new year, it’d be helpful to have a little crystal ball in hand—especially for 2012, a year marked by numerous theories and ominous predictions.
Women of Substance: Jane Wurwand
AS A TEENAGER, Jane Wurwand worked at a salon in her native United Kingdom as a ‘Saturday Girl,” an entry-level apprentice who sweeps hair trimmings and sorts and sterilizes hair-pins. She fell in love with the business, and when she discovered skin care, she discovered her destiny.
Women of Substance: Denise Provenzano
The association credits Provenzano’s leadership as helping shape salon owner events and education available each year through America’s Beauty Show Back in Naperville, she’s shaping a strong business she eventually plans to pass down to her two sons and their families.
Women of Substance: Debra Penzone
She started out as an assistant and gradually worked up the company’s ladder, as a stylist, designer, director, senior director; creative director, vice president of training, senior vice president, then president.
Women of Substance: Patricia Owen
PATRICIA OWEN’S BEAUTY CAREER started behind the counter as an educator and make-up artist for Estee Lauder cosmetics. She later became an entrepreneur by opening FACES, as a small ladies retail boutique on Hilton Head Island, which transformed over the years into an award-winning day spa.
Women of Substance: Debra Neill Baker
VERY SOON AFTER taking her first job as an esthetician, Debra Neill Baker realized she had too much energy to be in a quiet room with one client at a time. She found herself carefully observed the relationship between the hairdresser and the client and soon made it her personal mission to help the salon and the stylist understand the power and influence they have through their clients.
Women of Substance: Paula Malloy
AT THE AGE OF 29, Paula Malloy determined she was ready for the next step in her career and boldly sold her salon.
Women of Substance: Lynelle Lynch
LYNELLE LYNCH’S FORAY into the professional beauty arena was by chance. In fact, after college, her passion for fashion led her to a 15-year career with Saks Fifth Avenue where she served as general manager for multiple stores across Southern California.
Women of Substance: Jill Kohler
IN 1993, JILL KOHLER jumped into the beauty industry as a marketing coordinator at Nexxus, but it was her next job as executive director of TSA that she credits with leading her to open her own cosmetology school. “My debt of gratitude is to the hundreds of intelligent salon and spa owners who pushed me, helped me and cajoled me to do things I never thought was possible
Women of Substance: Sara Jones
WITH A COSMETOLOGY LICENSE in hand, Sara Jones blazed a career path that’s brought her to lead Joico/ISO, one of the most dynamic manufacturers in industry.
Women of Substance: Serena Chreky
SERENA CHREKY MIGHT HAVE entered the salon industry out of necessity when her husband Andre opened his own salon and asked for her help, but she’s certainly made the most of the opportunity.
Women of Substance: Sydney Berry
AFTER TAKING TURNS at being a stylist then a salon owner, Sydney Berry ‘decided to pursue a new role as a sales consultant for a distributor. Today, she owns that distributorship along with her husband Miles Berry and their business partner George Learned Berry has long been admired for her perseverance in encouraging her salon customers to network with one another and share best practices, and for her leadership role within the professional beauty industry to raise the bar for all.
Women of Substance: Karie Bennett
WHEN KARIE BENNETT cut her bangs on her third birthday, her family didn’t know she was taking the first step on her career path. And when the young stylist took her first styling job at Command Performance, she hadn’t yet envisioned that she’d own two (soon three) salons, capture the 2011 NAHA Salon Master of Business Award and follow another path by enrolling in the Writer’s Group at Stanford University and becoming a magazine and newspaper writer. “It all seemed to unfold depending on the choices I made.” she says “I wasn’t afraid to take a risk or make a mistake.”
Asked and Answered: Words of Wisdom
WOMEN REPRESENTING VARIOUS POSITIONS IN THE INDUSTRY SHARE THEIR LESSONS LEARNED, THEIR SMARTEST MOVES AND THEIR BEST ADVICE FOR ANY WOMAN LAUNCHING A BEAUTY CAREER: