
A Partner in Business and in Life
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
Great Lengths' Brett Butcher details some of the technology behind creating a quality hair extension.

Once the color has been lifted to the desired level, the hair is ready for colorization.
While Mother Nature created the most beautiful natural tresses, technology is hard at work recreating them in the form of hair extensions. Brett Butcher, national program director for Great Lengths USA recently outlined four points where technology helps Great Lengths USA produce a premium extension.
Sourcing. “While many extension companies source from India, Great Lengths doesn’t utilize brokers and actually has developed a system where it can guarantee traceability and ethicality of its source. Great Lengths hair is documented to the temples in India, where people of certain faith pilgrimage to donate hair in a religious tonsorial ceremony, which is why we can guarantee its quality,” he says.

Colors are developed by hand dipping hair into textile dyes.
The De-pigmentation/Pigmentation Process. “We don’t use any toxic chemicals, bleach or ammonia to lift the pigment from the hair,” say Butcher. “Instead, we employ a special osmosis process which takes several days to completely remove the color molecule, instead of shattering like a bleaching agent would. That way, we can pigment the hair one of our 50-plus colors and it will maintain its virgin-hair quality.”
Functionality of the Keratin Bond. In 1992, Great Lengths patented the keratin bond. “What’s really important is how that bond functions,” says Butcher. “When hair is wet, it expands, and when dry it contracts, and our keratin bond has the ability to expand and contract with it, making the extension gentle but also resilient. This means it won’t shed or come out until the technician removes it.”
Certification Process. Great Lengths only work with pass certain criteria and pass a Great Lengths certification process. “Our education program is three times longer than any other program and it is hands-on, but all our policies are put in place to protect the consumers and the professional hairdressers,” says Butcher. “For example, if someone has ordered from us in over a year, we’ll require that you retake the education, but it’s free of charge, because we’re serious about that protection.”

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest

At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti