To launch a new personal and home fragrance line in its retail boutique, Salon Roux brings in the manufacturer’s founder for an afternoon of custom blending fragrances for clients.
During the Salon Roux retail event, Sean OMara, founder of Royal Apothic, custom blends a fragrance for a client. Photo by Lindsey Gomes.
Close to half of Salon Roux’s space is dedicated to its bustling retail boutique, and that’s exactly how owner Jacque Leonard designed it. With her own roots in sales as a former Sebastian account executive, she frequently designs tantalizing retail displays and plans engaging client events.
Recently, Leonard searched for a personal and home fragrance line to compliment her hair care, skincare, clothing and jewelry offerings for the salon based in Paso Robles, California. While the central coast town boasts more than 200 wineries, dozens of farm-to-table restaurants, and a steady stream of tourists, there’s not a traditional shopping mall for 100 miles. “We really saw an opportunity to carry quality fragrances, and thought they would be successful with our clientele.”
Ad Loading...
Leonard started investigating, and was intrigued by Royal Apothic, a line she found at an Anthropologie store when she was out of town. She perused the company’s website, emailed the general mailbox and asked if they would consider letting a salon carry the line. “Before I knew it, I received an email back that read, ‘Is this THE Jacque Leonard from Sebastian International?' I had no idea that the company I had been investigating was founded by a friend and former Sebastian colleague of mine that I had lost touch with!”
While Leonard left Sebastian to pursue salon ownership, fellow account executive Sean O’Mara continued to grow in the ranks at P&G, eventually nurturing brands like Sebastian, Wella and Trucco Makeup, before making his way over to Murad Global Skincare. Throughout his professional beauty career, he simultaneously pursued a passion as a designer, infusing glamour into lackluster spaces in Los Angeles and in London. On a trip to London in 2009, O’Mara’s fate took a turn when he discovered a centuries-old apothecary manual on the top shelf of a book stall in Notting Hill. The book sparked an idea that eventually transformed into the Royal Apothic line.
“I wanted to create a product so beautiful, you just have to leave it out on display,” O’Mara says. “And a formula so decadent you just have to use it.”
Leonard and O’Mara not only got reacquainted after the email exchange, but Leonard signed on to carry the line, and the two began planning a retail release event that coincided with Leonard’s regularly scheduled third Thursday retail events that offer clients exclusive retail opportunities in a fun, day-long party atmosphere. O’Mara agreed to make an appearance at the event, educating guests about the Royal Apothic line, interviewing them about their own personal preferences and customizing their purchases with selections from his collection of fragrance notes.
The night before, Leonard and Cory Bauer, Salon Roux’s salon and spa creative director, worked to create beautiful retail displays with the line’s perfumes, parfumes, candles, room sprays, hand crèmes, soaps and lotions. Befitting the occasion, they brought in champagne and French macarons. “The event was a fun surprise for our guests and a huge hit,” says Leonard, who says the salon did about $5,000 in retail sales the day of the event. “Clients were impressed that the owner of line was here to help kick it off, and loved having him custom-blend their fragrances.”
Ad Loading...
In the weeks since, Leonard says the line has been a welcome addition. “We’ve found that having a fragrance line is a great way to draw guests into our retail and engage them by creating an individual experience when they sample something.”
All beauty professionals should know how to identify when a client may need some health guidance. Tracy Rado discusses some common questions that clients ask in the chair, how to advise them, and when to refer them to a specialist.
From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.
According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.
Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.
Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.
While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.
Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.
In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.
The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.
Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.
Most salon owners have no idea what these numbers are.
You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.