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How to Turn Your Front Desk Into a Profit Center

Front desk employees are one of the most valuable aspects of your business. Your front desk should do more than just answer phones, book appointments, and ring-out clients. If that’s all that they do, then they are a cost center: an ...

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Culture Starts at the Top

The older I get, the less excited I am about collecting the afternoon mail. Bills and junk mail tend to overwhelm anything of interest, and sorting through the stack tends to waste valuable time.Recently though, a small, hand-addressed envelope ...

Innovate or Detonate

The best and most successful salons are those that constantly innovate, says Shannon King, the co-owner of Hair & Co BKLYN and the newly appointed ambassador to Exthand Shears. In this blog, King offers some powerful advice on how to drive ...

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Culture Club: Spa Bleu

Two years ago, the team at Spa Bleu, with two locations in Barrington and West Dundee, Illinois, came up with 10 shared values to help define their culture.“First, the leadership team narrowed down the values,” says Heather Hazlett, ...

Culture Club: Maximum FX

Chris Murphy, who co-owns three Maximum FX salons with Javier Herrera, came to the salon industry with a background in finance. They bought the original salon in 2002 and expanded into a second location in 2006. Currently, there are three ...

Culture Club: Studio Be

About five years ago, Ian and Beth Weber got their entire Studio Be team together to talk about the concept of core values and how these values could drive the business forward. “We wanted a road map to govern decisions and conduct ...

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