Salon Management
Perspectives: Managing Personalities
Any business is, to a large degree, defined by the personalities who work there. In the best case, harmony and teamwork prevail, but sometimes, the same passionate and committed personalities can also bring unwanted drama.
Stacey Soble with Nick Arrojo
As color manufacturer Goldwell prepares to launch an innovative direct-to-consumer campaign about the benefits of an in-salon service over at-home box color, industry icon Nick Arrojo sits down with Stacey Soble to talk about the importance of the professional service.
by Stacey Soble
A Night 100 Years in the Making
The CC100 BeautyBASH creatively celebrates the 100th anniversary of Cosmetologists Chicago and the 50th anniversary of Pivot Point Anniversary.
by Stacey Soble
Pssst! The Facebook Shakeup
On March 30, Facebook will roll out a new version of its Timeline layout that will reshape your salon's business page. LinkUp Marketing's Valorie Reavis helps you prepare.
The Naysayer
Different from the Diva, the Naysayer is the staff member who quietly undermines the salon’s leadership through their words and actions and influences staff opinion.
by Stacey Soble
The Client You'll Never Please
The client is always right, yes? Well, actually, no. From time to time, your salon will encounter one of those clients who isn’t happy no matter which service provider she sees.
by Stacey Soble
The Staff Squabblers
Two or more of your staff have very different personalities and can’t see eye to eye on anything.
by Stacey Soble
The Salon Diva
Often, the salon Diva maintains a love/hate relationship with the salon owner and the rest of the staff. Over the years, he or she has developed a strong book and becomes financially beneficial to the salon.
by Stacey Soble
Dealing with Drama
Whenever you assemble a group of diverse personalities, drama is inevitable, but it also can be devastating to your staff and your business. Six salon experts share their drama sagas, as well as their strategies for managing them and achieving salon harmony.
The Case for the Professional Color Service
As color manufacture Goldwell prepares to launch an innovative direct-to-consumer campaign designed to highlight the advantages of the in-salon color service over at-home box color, SALON TODAY sat down with industry icon Nick Arrojo to talk about the importance of the professional service.
by Stacey Soble
The Big Deal About Loyalty
Group 3 Marketing's Bart Foreman dismisses salons' belief about client loyalty and recommend three areas where owners should focus to grow their businesses.
by Bart Foreman
Stacey Soble with Peter Shankman
Peter Shankman is an author, entrepreneur and worldwide connector, as well as the keynote speaker at this year's ISBN conference.
by Stacey Soble
Get STAMPed!
Find out about STAMP, SALON TODAY's newest salon business competition which focuses on all things marketing. Download your application today!
by Stacey Soble
Introducing STAMP, SALON TODAY’s Annual Marketing Program
STAMP, SALON TODAY’s Annual Marketing Program takes “Show and Tell” to a national level by gathering and celebrating the best marketing and promotional ideas in the professional salon industry.
Top Shelf: "Shortcuts" by Diana Schmidtke
Stylist Chad Austin reviews Diana Schmidtke's "Shortcuts," a book about breaking into beauty within the fashion and entertainment industry.
by Stacey Soble
Salon Industry Study Indicates Strong Growth
The 2011 Professional Salon Industry Haircare Study, recently released by Professional Consultants & Resources, indicates strong growth for 2011. Here, Consultant Cyrus Bulsara points out the highlights.
by Stacey Soble
Oh, What a Night!
At a special reception held at the close of Serious Business in New Orleans, 72 salons accept their SALON TODAY 200 certificates and celebrate the competition's 15th anniversary.
by Stacey Soble