6 Ways to Improve Your Customer Service
There are many things you can do while at work that are simple to remember and easy to put in place. Here are six examples of how you can improve your customer service.
Eric Fisher's Three Non-Negotiables
Prosper U's Eric Fisher shares his three non-negotiables when it comes to customer service in his salon.
by Stacey Soble
Cultivating Conversation in the Chair
Tips for cultivating a professional, sophisticated chair-side conversation.
by Stacey Soble
A Party for the SALON TODAY 200
The owners of this year's SALON TODAY 200 salons and spas will gather in New Orleans this weekend at a reception in their honor.
by Stacey Soble
2014 SALON TODAY 200: Customer Service
Introducing the 2014 SALON TODAY 200 Customer Service honorees.
by Stacey Soble
Unique Salon Greetings and Salutations
The way a salon or spa welcomes and says goodbye to a guest is just as critical as the quality of the service in making a good impression--check out these inspired ways salons make their guests feel welcome.
by Stacey Soble
Bumping Up Referrals
Learn to work the grapevine and increase client referrals with these quick tips from Allan Labos of Akari in Portland, Maine.
by Allan Labos
2013 STAMP Client Loyalty Program Winner: Cut & Color Room
The Cut & Color Room in Orlando, Florida, captures a 2013 STAMP award for their Style and Slash Client Loyalty Program.
by Stacey Soble
5 Quick Tips for Handling Client Complaints
Kathy Jager, author of "As the Chair Turns" sends out frequent e-mail newsletters to her subscribers. Here, she offers 5 quick tips for handling client complaints, a difficult topic to address.
Let's Talk Thinning Hair
Diane Stevens, the owner of Cole Stevens Salon in Washington D.C. and a Nioxin design team member, offers advice on working with clients with thinning hair.
by Stacey Soble
Teach Your Front Desk to Open the Sale
The Front Desk Doctor Kristi Valenzuela offers some quick tips to help your front desk team plant the seed on your latest salon promotion.
Paul Pagliaro on Mobile Devices in the Salon and Spa
As part of Salon Today’s annual Technology issue, we tap industry leaders for insight into how new systems are changing the ways in which the business of beauty is conducted.
Keep the Momentum Strong
As winter continues in Maine, Akari's Allan Labos pens some idea for keeping the momentum strong for staff, spirits and sales in those dreary months. Flag these great ideas and keep them even as you plan for next year!
by Allan Labos
Profitability Project: Build a Client Magnet
Frank Gambuzza and Scott Missad show you a simple program for turning your loyal guests into valuable ambassadors for your brand.
A Night to Honor Success
At the close of Serious Business 2013 in New Orleans, salon owners, managers and staff members representing 72 of the SALON TODAY 200 celebrated their success with one another at a special reception.
by Stacey Soble
Make the Move to Mobile and Keep Everyone Happy
Shortcuts' CEO Paul Tate shows you how to make your front desk team more focused on the clients in your salon by embracing new services available through mobile phones.
by Paul Tate
The 2013 SALON TODAY 200: Customer Service
Profiling the 2013 SALON TODAY 200 honorees in the category of Customer Service.
by Stacey Soble