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Top Ten Nail Upgrades!

How do you keep a client coming back for your nail services? Stand out from the rest. By upgrading your clients’ nail service, you will not only win their loyalty and trust, you will keep them coming back—and that’s more money in your pocket! CND nail expert Candice Manacchio, provides us with her top ten nail upgrades for increasing profitability.

In The Know|News|Oct 23, 2012

Be the Ultimate Communicator Behind the Chair

When connecting with a client first organize your thoughts, get to the point, and translate what you have to say into benefits for the client, ask questions to involve the listener, be real and be enthusiastic.” According to Glenn Milliet, when you are conducting a consultation it’s like being at the theater. Follow his tips below to conduct the perfect consultation.

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In The Know|News|Oct 23, 2012

Just Go For It: Asking For E-mail Addresses

E-mail marketing is one of the most important ways to communicate with clients. It’s easy and cheap for the salon and research shows clients prefer it, says Valorie Reavis, online and social media marketing specialist for Linkup Marketing. It helps manage clients’ appointment schedules with confirmations while it builds awareness and drives new business with special offers and newsletters. But even though everyone knows this and all are nodding their heads as they read, it’s still too awkward for many to ask for an e-mail address.

In The Know|News|Oct 22, 2012

Cut It Out: What You Can Do About the Salon Shootings

Having recently marked the one year anniversary of the salon shooting tragedy in Seal Beach, California, and now two more tragedies at salons in Milwaukee, Wisconsin, and Clearwater, Florida, in the past week, domestic violence continues to plague our society and was a root cause in all of these incidents. Learn how to pledge your support to end the violence.

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