A Great Salon Needs a Great Leader
Leadership lessons for salon leaders. "A leader is one who knows the way, goes the way, and shows the way."—John Maxwell
SOTY 2014: 6 Salon
6 Salon in Birmingham, Michigan, has captured a Salon of Distinction honor in the 2014 SALONS OF THE YEAR.
by Stacey Soble
SOTY 2014: Danny Jelaca Salon
Danny Jelaca Salon in Miami Beach, FL, captures a Salon of Distinction award in the 2014 SALONS OF THE YEAR.
by Stacey Soble
SOTY 2014: 212 Salon and Day Spa
212 Salon and Day Spa of Upper Montclair, NJ, captures a Salon of Distinction award in the 2014 Salons of the Year.
by Stacey Soble
Take Ownership for How Busy You Are
If you have stylists on staff who complain about how quiet they are, pass them this blog from Antony Whitaker, author of the Grow Series. It motivates your team to ask for referrals.
The Age of the Guest Experience
Today’s savviest beauty customers are shopping for experiences, and will pledge their loyalty to salons and spas that deliver. The industry’s hospitality masters share how to create and maintain a competitive edge through the guest experience.
by Stacey Soble
Eric Fisher's Hospitality Vocabulary
As one of the industry's thought leaders in the area of creating an unforgettable guest experience, Eric Fisher is shaping the vocabulary he expects staff to use with guests.
by Stacey Soble
Front Desk, Front Line
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
by Stacey Soble
Friendlier Skies
A canceled international flight forced me to experience a new airline and opened my eyes to a new adventure in hospitality.
by Stacey Soble
Surprise and Delight: Red 7 Salon's Customer Service Strategy
Red 7 Salon's David Kafer and Jason Hall keep their clients coming back with constant little customer service delights.
by Stacey Soble
Van Michael's 21 Guest Service Standards
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
by Stacey Soble
Handshake, Hug, Hello? What Is the Proper Business Greeting?
What is the proper protocol when you meet a client?
Aromatic Edutainment: Salon Roux's Retail Event
To launch a new personal and home fragrance line in its retail boutique, Salon Roux brings in the manufacturer’s founder for an afternoon of custom blending fragrances for clients.
by Stacey Soble
SERVICE SPOTLIGHT: Bridal Beauty Boost at DePasquale The Spa
DePasquale The Spa in Morris Plains, New Jersey, utilizes its services to appeal to a big spring and summer market: brides!
by Lauren Quick
Building Permits to Start Your Salon Project
The process of obtaining a building permits for construction on your new salon, remodeling or expansion, may differ from state to state. Here is a general overview of the process and some suggestions for making the process run smoothly and quickly.
MARKETING: Using Signs to Promote Your Business
We're of the opinion that clever, smart and bold signs are underutilized to promote salons. See some examples to get the ball rolling on your next sign!
by Lauren Quick
The Business of Hair Color: 19 Tips for Boosting This Category
Color educator, experts and top artists offer 19 tips and strategies for building this most lucrative service category.
by Stacey Soble