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SEARCHStory of the WeekInspire Greatness Aveda InstitutesDenver, Colorado; Tucson, Arizona; Provo, Utah; Phoenix, ArizonaOwned by: Dale LeMondsAfter attending John DeJulius’ Secret Service Summit in the fall of 2014, LeMonds was inspired to ...
Story of the Week
Inspire Greatness Aveda Institutes
Denver, Colorado; Tucson, Arizona; Provo, Utah; Phoenix, Arizona
Owned by: Dale LeMonds
After attending John DeJulius’ Secret Service Summit in the fall of 2014, LeMonds was inspired to influence a cultural shift within his institutes by placing a daily focus on the excellent customer-service stories that team members had to share.
“Adding to the end-of-day recap email from each department, the campus directors tasked team members to include a story from their day that exemplified our mission of ‘Inspire Greatness,’” says Anne Skubis, marketing director. “At first, the stories were simple and expected, but as the team caught on, amazing stories started to emerge, and then the culture shifted—as we focused on the exceptional, more exceptional began to emerge.”
The directors took to social media to share the most heart-warming stories, utilizing the hashtag #InspireGreatnessSOTW.
Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.
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Sponsored by Phorest Salon Software
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Sponsored by Strata Salon Systems™
A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™
Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest
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Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.
