WORDS TO LIVE BY:
Council, Wagner, Charles and Penzone have faced a variety of challenges and successes in their careers as salon owners. But one thing they all have in common is their work ethic and willingness to keep going, no matter what the obstacle.
It’s this work ethic they hope to pass on to new stylists as the secret to success.
“In the beginning of my career, I practiced on anyone who would let me,” Penzone says. “It’s so important to never stop practicing.”
Charles, who started working when she was only 12, never remembers a time when she wasn’t fighting to be the best.
“I opened a two-chair salon while I was still in beauty school,” she says. “And I continue to reinvent my business every year.”
When Council began his career, he worked at one salon for an entire year for free. And then after graduating beauty school, he worked seven days a week until he was able to start his own salon.
“It was then I started really working full time,” he says. “And I made sure I said ‘yes’ to everything.”
Wagner started his career at the salon as a valet guy. And when he eventually owned the business, it was on a shoestring.
“In those days, I could cut my way out of a financial challenge,” he says. “That’s not possible anymore. When you own salons, you have to take yourself out and look at team members, their families, the community—the dynamic changes.”
Council sums it up: “You can’t be afraid to fail. You don’t have to be a lot better than everyone else, just about five percent better in about 50 things. All the little things are important, so put yourself out there and execute.”