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After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.
A salon brand is much more than a logo. In this thought-provoking blog, Leon Alexander, Ph.D., walks you through the difference. SALON TODAY suggests sharing this article with your team and leading a discussion at your next huddle, asking the team to define your business's brand.
Most turnover isn't bad luck. It's because the hiring process wasn't designed to find the right person in the first place. Learn how to implement recruitment strategies that get the right people on the bus.
When you build a meaningful community, your business wins. Kati Whitledge talks about the importance of building a salon community, then she shares six strategies for strengthening it.
Spa Coordinator Allie Harris coordinates spa days and private events at Revive Salon & Day Spa, while managing inventory and addressing the needs of the spa staff. Owner Ashley Boehler says Harris provides the team with both visionary and directional leadership.
A big "Bravo!" to the salons and spas that develop strong cultures that fuel growth while retaining team members, such as Soleil Salon & Spa team in Windham, New Hampshire, who catch up reading last year's 200 issue.
What clients see on your salon's surface--the beauty, the energy, the transformations--are only a fraction of what makes a salon work. Owner Nikki Corzine talks about the hidden realities that make a salon a well-run operation.
Let's face it, some clients are toxic. Sometimes, saying goodbye to a client is the best thing you can do for your team, your culture and your fellow guests. Owners Daniel Mason-Jones and Eric Fisher share their own experiences, common reasons for letting a client go, and how to do it.
Meet Salon Symphony, one of the salon technology tools profiled in our "Salon Necessity, Tech Innovation" series. This robust app combines the best features from about a dozen platforms to create the perfect tool for salon team communication.
With a natural sense of hustle and a skill for structure and service, Manager Meagan Vellinga tackles daily operations, leadership and culture development, and marketing and brand coordination, so Owner Lia Hakim can strategically grow the business.
Before a progressive cocktail party of three of Nashville's leading salons on November 2, Data-Driven Salon Tour will help owners and managers grow their businesses, their teams and their clientele to the next level. Don't miss out!
A strong bond can be the key to a successful leadership team. Owner Christina Kirkey of Pinup Studios in Raleigh, North Carolina, shares how she and her manager, Alli Macdonald, foster open communication and support each other's strengths to help the business continue to succeed.
With limited time and resources, salon owners must identify red flags early in the recruitment process to avoid costly mistakes and protect their culture. As an owner, Kati Whitledge has made costly mistakes. And, she shares recruitment red flags so you don't repeat them.
Franchisee Tammy Eickhoff wanted to build a culture of kindness, professionalism and fairness within her Fantastic Sams' locations. Her manager Michelle Butler got on board and they did just that--now they constantly are making the list of the Top 100 Fantastic Sams.
Tapping into her background in education, Salon Manager Danielle Florestant develops the team, handles daily operations and elevates the culture at Hi Texture Hair Salon outside of Atlanta. As Florestant became the go-to authority on the salon floor, Owner India Bertin was able to step out from behind the chair and lead the business more strategically.
The key to managing different generations within your team is meeting each one where they are at and finding ways to bridge the groups together. 360 Beauty Consulting's Allyson Hurley King talks you through it.
Building a strong culture requires constant cultivation by the salon owner. The Salon Code's Kelley Swing walks you through a number of areas you need to consider.
