Success Grown from Within
Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.
by Stacey Soble
Salon Team Goes Into the Streets to Help the Homeless
A team of hairdressers and beauty therapists in Chichester, England are lending their support to a project to help the homeless in their area. The staff of Q Hair and Beauty take turns going out onto the streets in the evening to distribute food, water and toiletries to those in need.
October 18, 2017
Chloe Rafferty, Lucy Kerens, Laura Williams, Kellie Middleton, with Nat Baker (seated) of Q Salon
2 min to read
A team of hairdressers and beauty therapists in Chichester, England are lending their support to a project to help the homeless in their area. The staff of Q Hair and Beauty, one of the city’s leading salons, are backing the Four Streets initiative launched in 2016 by Donna Ockenden to bring some comfort to people who are living rough in the city. Members of Team Q take turns going out onto the streets in the evening to distribute food, water and toiletries to those in need.
The team has set up a donation box at the salon which is already filling up. Q is also donating shampoo and other toiletries while clients are bringing in items such as warm clothing, coats and blankets.
“We are very excited about getting involved in this initiative,” said Dawn Lawrence, managing director of Q Hair and Beauty. “The whole team will be taking part on a rotational basis because they feel it’s such a worthwhile scheme. In Chichester there is very little provision for homeless people after 4pm every day and as winter approaches the situation becomes even worse for them.
“It’s easy for many of us to live in our own little bubble, well-fed and comfortable, but at Q we have a philosophy of getting involved in projects to help people in our area. While donations are always very important, we’re particularly pleased to be involved with a scheme like this as it’s much more rewarding to be physically contributing your time and effort, and actually seeing the rewards of what you are doing.
“We may also be offering free haircuts, as hair can make such a difference to how people feel.”
Once every two weeks, the staff of Q set off in the evening to offer food, water and toiletries to those they find sleeping on the streets. The coats, blankets, duvets and underwear they can also provide will play an important part in keeping the less fortunate in society warm. There will even be an effort to bring them some festive cheer in the form of a gift so that they have something unwrap on Christmas Day.
Originally posted on Modern Salon
More Salon Management
How Salon Leaders Can Process the Pain and Lead Forward When a Team Members Leaves Unethically
In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.
How AI Is Closing Revenue Gaps for Salons and Spas
The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
The Premium Talent Magnet: The Modern Salon Playbook for Attracting Six-Figure Stylists
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Five Revenue Leaks Hiding in Your Salon
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti
The Heartbeat of Zandi K's Success
After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.
by Stacey Soble
Rethinking Retail in the Era of E-Commerce
In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.
by Stacey Soble
The Harper Ellis Hair Co. Certification Program Teaches Stylists a Smarter, Safer Way to Install Extensions
The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.
by Staff
The Micro-Salon Blueprint: How Kat Scott Quadrupled Income by Maximizing Her Suite
Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.
by Staff
Competing for Revenue: Veteran Business Owner Shares a Framework for Growth
The former CFO of Perdue Farms and owner of Hardy Seafood, Terry Owens delivers a wealth of wisdom and strategies for entrepreneurs in his new book, "Business is Simple."
by Staff