Salon Management
Eric Fisher's Hospitality Vocabulary
As one of the industry's thought leaders in the area of creating an unforgettable guest experience, Eric Fisher is shaping the vocabulary he expects staff to use with guests.
by Stacey Soble
Front Desk, Front Line
Crystal Focus Coaching's Kristi Valenzuela helps your salon make a great first impression by instilling customer service standards into your front desk team.
by Stacey Soble
Friendlier Skies
A canceled international flight forced me to experience a new airline and opened my eyes to a new adventure in hospitality.
by Stacey Soble
Surprise and Delight: Red 7 Salon's Customer Service Strategy
Red 7 Salon's David Kafer and Jason Hall keep their clients coming back with constant little customer service delights.
by Stacey Soble
Van Michael's 21 Guest Service Standards
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
by Stacey Soble
Handshake, Hug, Hello? What Is the Proper Business Greeting?
What is the proper protocol when you meet a client?
Aromatic Edutainment: Salon Roux's Retail Event
To launch a new personal and home fragrance line in its retail boutique, Salon Roux brings in the manufacturer’s founder for an afternoon of custom blending fragrances for clients.
by Stacey Soble
SERVICE SPOTLIGHT: Bridal Beauty Boost at DePasquale The Spa
DePasquale The Spa in Morris Plains, New Jersey, utilizes its services to appeal to a big spring and summer market: brides!
by Lauren Quick
Building Permits to Start Your Salon Project
The process of obtaining a building permits for construction on your new salon, remodeling or expansion, may differ from state to state. Here is a general overview of the process and some suggestions for making the process run smoothly and quickly.
MARKETING: Using Signs to Promote Your Business
We're of the opinion that clever, smart and bold signs are underutilized to promote salons. See some examples to get the ball rolling on your next sign!
by Lauren Quick
The Business of Hair Color: 19 Tips for Boosting This Category
Color educator, experts and top artists offer 19 tips and strategies for building this most lucrative service category.
by Stacey Soble
The Business of Hair Color: Create a Color Springboard
Alan Kossof, of Teddie Kossof Salon and Spa, details a multi-step plan to sell an upgraded color service.
by Stacey Soble
The Business of Hair Color: Don't Forget to Retail
Chris Sulimay points out the best time to retail to color clients.
by Stacey Soble
The Business of Hair Color: 'Tech'nicolor Show and Tell
The visual possibilities presented by social media offer the best opportunities for marketing a salon's color services.
by Stacey Soble
The Business of Hair Color: Promote Color Selfies
Patrick McIvor suggests creating spaces and opportunities for clients to take selfies of their new color.
by Stacey Soble
The Business of Hair Color: Time Management
The Color Accelerator helps colorists speed up processing time and service more clients during the day.
by Stacey Soble
The Business of Hair Color: Eliminating Color Waste
Part of making money in the color business is managing costs, and a color software system helps salons do just that.
by Stacey Soble