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SEARCHWe're asking our readers to share their craziest client encounters and how their team handled the situation for our next big feature. Take a moment to tell us your tale!
When one client takes a call on her cell phone in the shampoo room, everyone is rinsed with the drama.
This is an AI-generated image. Refer to our Terms of Use.
When one client takes a call on her cell phone in the shampoo room, everyone is rinsed with the drama.
This is an AI-generated image. Refer to our Terms of Use.
A client is loudly chatting on her cellphone in your serene shampoo room, two clients get into an altercation with another client, a elderly client claims you stole her coat when it was hanging in the closet all the time--these are some of the tales owners have told us about when the client isn't right.
Even when the client is wrong, it's up to you and your team to dial down the tension, find a resolution and sometimes, even show a little tough love.
Now, we're asking to hear your tale! For an upcoming digital feature we will be spotlighting crazy client encounters and celebrating the team members who took the high road and handled the situation impeccably. Owners, this is the time to brag on your team members!
Take a few moments to tell us your tale here: https://survey.alchemer.com/s3/8802861/The-Client-Isn-t-Always-Right
To be included, please share your story by Thursday, April 30th!
After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.
The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.
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Sponsored by Millennium Systems International
AI is transforming the beauty and wellness industry, and the future is about empowering people, not replacing them. Discover how Phorest AI helps salons, spas, and med spas across North America respond faster, personalize every visit, and keep human connection at the heart of the client experience.
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Owner Michaella Blissett-Williams credits her General Manager Gloria Hortua with [salon] 718's year-over-year, double-digit growth and says she's been able to scale the company to eight locations because she can rely on Hortua to manage daily operations.
Shine Time: Aluram’s High Shine Line Delivers Moisture and Shine with Clean Ingredients
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Elyse Rogers is an uplifting presence at The Headroom who makes the team feel heard even in stressful situations. Owner Danielle Cherewyk sings her praises in this installment of Meet the Manager.
Despite a slight and predictable decline in client traffic for Q1, resilient pricing power is driving year-over-year revenue growth in salons. The KIM Report's Alain Audet reviews the data and what it's telling us about the state of professional beauty.
Same-store revenue grew just 2% for the second straight year—and new guest visits declined across every segment of the industry. The 2026 Benchmark Report reveals where growth is actually happening, which verticals are pulling ahead, and what the data says about where your business stands right now.
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Hair restoration is entering a new era driven by regenerative science. This paper explores how Exosome technology is transforming treatment outcomes by targeting hair loss at a cellular level. Discover why EXOGROW is leading this shift.
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A salon brand is much more than a logo. In this thought-provoking blog, Leon Alexander, Ph.D., walks you through the difference. SALON TODAY suggests sharing this article with your team and leading a discussion at your next huddle, asking the team to define your business's brand.
