
You Don't Own a Salon. You Own A Business.
In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.
Don’t pay premium wages for dead-end tasks.

The most crippling expense for any salon is its people, and with minimum wage increases being implemented across almost half the country in 2022, that cost will only go up. Yet thousands of hours are spent by trainee and qualified cosmetologists doing the most menial tasks—like laundry—that do not generate income. In today’s climate, finding ways to cut back on those unproductive jobs has become a priority.
According to a report published by USA Today from the National Employment Law Project, by 2026 about 40 percent of the US workforce will be on a minimum hourly wage of $15. The same report revealed in 2022, 25 states and 56 localities lifted their pay floors, although not to $15/hour—not yet.
Perhaps only a few salons will be forced to comply as the mandates are mostly focused on larger employers, however the trickle-down effect will be felt. In an industry struggling to attract talent, salons will have to increase wages or lose out on new recruits tempted into other, higher-paying sectors.
But if you are forced to pay up to $15 an hour to attract recruits, then you don’t want them stuck sorting laundry or cutting up foils when they could be looking after guests and contributing revenue to the business.

“We’ve really focused on modernizing systems and procedures to minimize costs," says James Alba, co-owner of B-Hive in Hillsdale, New Jersey, and founder of The Salon Movement. "For us that meant jettisoning cotton towels in favor of disposable, biodegradable towels from Scrummi. Getting rid of cotton towels is more sustainable as our highly trained team no longer waste time on the laundry, folding and tidying them away once washed and dried.”
For Alba, the disposable towels had to be made from a natural, biodegradable material as well as absorbent, easy to use and comfortable for the client.
“Scrummi have been around for more than a decade, and besides having a long track record of reliability they had the highest sustainability credibility, being the only disposable towel with full accreditation,” says Alba. “We had little pushback from the team. They were just so delighted to escape the laundry short-straw but they’ve also recognized the improvement the towels mean to our service. Meanwhile, we are no longer paying premium wages for menial tasks, saving us money, especially as these
disposable towels cost around the same or less than laundering cotton towels.”

In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.

In her latest blog, Amy Pal helps you develop your own clear guidelines around complimentary free employee services.

From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.

According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.

Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.

Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software

The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.

While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.

Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.

In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.

The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.

Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.

Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™

A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™

Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.