
The Constant
Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
While the PPP loans helped many owners through an unimaginable crisis, there still is a lot of confusion and frustration around the loans. Kopsa Otte's April McDaniel shares those frustrations and provides the latest document to address some of the concerns.

"We are in this together!" This has been a common theme during this Covid 19 pandemic, for sure.
As an accountant who typically spends my time helping salon owners understand their financials and save money on taxes, I’d never have guessed how I’d spend the Spring of 2020. I’m sure I share this feeling with all my friends in the beauty industry and those in the professional accounting/tax world.
Times are not normal. Our lives are not about tax savings and financial statements right now. It’s about surviving this crisis. It’s about pivoting and providing what our clients need us to do RIGHT NOW.
Right now, that’s dissecting and communicating the vague and late-coming guidance surrounding the Paycheck Protection Program – the dreaded PPP loans. I say dreaded because it’s SO complicated.
It was sold by many to be free money as long as you spend 75 percent on payroll. Well, we all know there are always rules that go along with any government program.
I have to give props to our fearless leaders in Washington D.C. for getting this program out so quickly. The challenge has been that guidance on these programs has followed too late.
My conversations with owners vary from ending in tears because there is no opening date to celebrating grand re-openings. My days are filled with walking through a forgiveness calculator with clients that changes weekly, sometimes daily.
For some, the risk of paying payroll without the rules is too much. To complicate things further, they can’t match what their team is getting on unemployment. Another big flaw.
Our role has been to provide guidance to our clients on what we do know and expose the risk associated with what we don’t know. And, I have to say I’m tired of saying “I don’t know!”
I’m hopeful that the 8-week period will be extended and that we get more clarification on the rules, but unfortunately for those who got their money early in the first round, the answers may come too late.
We will keep doing our best to help given the guidance and lack of guidance that we have. I’m proud to be part of the Kopsa Otte team & be surrounded by this wonderful industry.
Here are some links to some new, and not so new information, surrounding this topic:
Journal of Accountancy Article on the new Interim Final Rules, issued May 22.
The most up-to-date FAQ for the PPP Program

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
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Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti

After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.

In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.

The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.

Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.