MENU
SEARCHLoyalty and dedication have set Christing Scovotti apart as a valuable leader at Interlocks Salon. Find out how she rose from front desk concierge to Chief Operating Officer, helping to shape the business over the years.
Salon Today’s Meet the Manager series celebrates and highlights the managers, team leads, and directors in the industry who work to maintain the vision and goals of salons, barber shops, and spas. In today's profile, meet Christine Scovotti, Chief Operating Officer of Interlocks Salon in Newburyport, Massachusetts, who has built her career step by step over the past 26 years.
The Manager: Christine Scovotti
Nominated by: Jordan Becker and Ginny Eramo, owners of Interlocks Salon
Date of Hire: September 1999
Salon Today:What in Scovotti’s specific background/experience made you believe she'd be a good fit for your business?
Becker:
Christine's journey at INTERLOCKS is a true testament to growth and dedication. She began her career as a Service Concierge at our front desk, where she also showcased her talented artistry as a makeup artist. Her keen eye for aesthetics and operational savvy led her into a role as a buyer and senior manager, where she shaped the client and staff experiences.
Christine's leadership continued to evolve as she became our General Manager, and today, she serves as our Chief Operating Officer and the "Integrator" on our Leadership Team, where she brings strategy to life, aligns departments, and ensures that every part of the business moves forward with purpose.
ST: How is Scovotti compensated?
Becker:
Christine is compensated through a salaried structure that includes bonus opportunities, paid time off, and access to continued educational growth. Her contributions are recognized through end-of-year assessments, with a focus on mutually set business goals.
SALON TODAY: How often do you meet with Scovotti, and what do you go over?
Becker:
Christine and I meet weekly as part of our four-person leadership team. This team includes our Director of Service and our Director of Education. These meetings focus on reviewing key performance metrics such as average ticket, service sales, retail sales, client count, inventory value, average service sales per Hour, and product per client—as well as addressing client feedback, payroll changes, operational issues, and other key business topics.
Outside of these meetings, Christine and I share an office and regularly collaborate informally to align on tasks, offer direction or feedback, and keep day-to-day operations running smoothly.
ST: What are the three most important tasks Scovotti takes on at the salon?
Becker:
At INTERLOCKS, the three most important tasks our COO & Salon Director takes on are:
1. Leading and supervising all service providers through individual and team-based goal management, including hiring and onboarding.
2. Actively identifying and resolving obstacles as they arise, whether related to HR, client concerns, scheduling, or operational issues.
3. Elevating the customer experience by modeling and reinforcing service standards through our Service Concierge team to ensure a seamless and exceptional visit for every guest.
ST:
How has Scovotti helped you personally as the owner, or how has she helped grow the business?
Becker:
Christine has been nothing short of a powerhouse for me personally and for Interlocks. About two years ago, when I took over the salon, Christine was and still is essential to this new chapter of our business.
Her adaptability and open-mindedness to embrace new ideas like EOS, fresh systems, and bold opportunities gave me exactly the right-hand (wo)man I needed. I trust I can count on her to do right by the business, and because of that, I'm actually able to take a vacation and turn my brain offline for a few days each year.
About the Author: Mya Shepard, a Chicago-based communications graduate with a multimedia journalism background, draws inspiration for her beauty writing from her time as a salon manager at Salon Lorrene in Palatine, IL. Known on social media as Mya Ame'rie, she shares her perspective on community, beauty and culture.
Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™
A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™
Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest
At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.
Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.
When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.
Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.
At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.
At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.
In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.
Everything you need to know about client retention as a salon owner.
Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.
In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.
