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SEARCHLoyalty and dedication have set Christing Scovotti apart as a valuable leader at Interlocks Salon. Find out how she rose from front desk concierge to Chief Operating Officer, helping to shape the business over the years.
Salon Today’s Meet the Manager series celebrates and highlights the managers, team leads, and directors in the industry who work to maintain the vision and goals of salons, barber shops, and spas. In today's profile, meet Christine Scovotti, Chief Operating Officer of Interlocks Salon in Newburyport, Massachusetts, who has built her career step by step over the past 26 years.
The Manager: Christine Scovotti
Nominated by: Jordan Becker and Ginny Eramo, owners of Interlocks Salon
Date of Hire: September 1999
Salon Today:What in Scovotti’s specific background/experience made you believe she'd be a good fit for your business?
Becker:
Christine's journey at INTERLOCKS is a true testament to growth and dedication. She began her career as a Service Concierge at our front desk, where she also showcased her talented artistry as a makeup artist. Her keen eye for aesthetics and operational savvy led her into a role as a buyer and senior manager, where she shaped the client and staff experiences.
Christine's leadership continued to evolve as she became our General Manager, and today, she serves as our Chief Operating Officer and the "Integrator" on our Leadership Team, where she brings strategy to life, aligns departments, and ensures that every part of the business moves forward with purpose.
ST: How is Scovotti compensated?
Becker:
Christine is compensated through a salaried structure that includes bonus opportunities, paid time off, and access to continued educational growth. Her contributions are recognized through end-of-year assessments, with a focus on mutually set business goals.
SALON TODAY: How often do you meet with Scovotti, and what do you go over?
Becker:
Christine and I meet weekly as part of our four-person leadership team. This team includes our Director of Service and our Director of Education. These meetings focus on reviewing key performance metrics such as average ticket, service sales, retail sales, client count, inventory value, average service sales per Hour, and product per client—as well as addressing client feedback, payroll changes, operational issues, and other key business topics.
Outside of these meetings, Christine and I share an office and regularly collaborate informally to align on tasks, offer direction or feedback, and keep day-to-day operations running smoothly.
ST: What are the three most important tasks Scovotti takes on at the salon?
Becker:
At INTERLOCKS, the three most important tasks our COO & Salon Director takes on are:
1. Leading and supervising all service providers through individual and team-based goal management, including hiring and onboarding.
2. Actively identifying and resolving obstacles as they arise, whether related to HR, client concerns, scheduling, or operational issues.
3. Elevating the customer experience by modeling and reinforcing service standards through our Service Concierge team to ensure a seamless and exceptional visit for every guest.
ST:
How has Scovotti helped you personally as the owner, or how has she helped grow the business?
Becker:
Christine has been nothing short of a powerhouse for me personally and for Interlocks. About two years ago, when I took over the salon, Christine was and still is essential to this new chapter of our business.
Her adaptability and open-mindedness to embrace new ideas like EOS, fresh systems, and bold opportunities gave me exactly the right-hand (wo)man I needed. I trust I can count on her to do right by the business, and because of that, I'm actually able to take a vacation and turn my brain offline for a few days each year.
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