
The Constant
Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
In the salon business, your fundamental services are the equivalent of the “little black dress.” Cut, color, texture and retail are your beauty basics. If nails are your focus, it’s the mani/pedi. Skin care? All about the facial. No matter your expertise, you develop your skills in core areas, and count on them to make you—and your clients—look good.
Growing your business is back in fashion, and the
formula for success is simple: offering more services
= more money in your pocket.

IN FASHION, it's all about the little black dress.
It's the perennial wardrobe essential, the foundation
to build upon and accessorize to match
any trend.
Sportmax, firstview.com
In the salon business, your fundamental services are
the equivalent of the "little black dress." Cut, color, texture
and retail are your beauty basics. If nails are your focus,
it's the mani/pedi. Skin care? All about the facial.
No matter your expertise, you develop your
skills in core areas, and count on them to
make you-and your clients-look good.
But what are you doing to "dress up"
these services? How are you accessorizing
and expanding your basics to keep what
you have to offer fresh and relevant to clients?
Most important, how are you taking
advantage of easy new opportunities to offer
and do MORE services and make
MORE money?
Back in Fashion
The economy has been challenging, no
doubt. But positive changes in consumer
habits are happening. Salon
professionals who have worked smarter
and harder are seeing client spending-
and appointment frequency-pick
up. Appointment books and personal
P&L's are shifting from red
(negative/empty) to black (positively
profitable)!
But to keep your business moving
in the right direction, you need to
know the whole trend story. In this new
era, your personal success as a beauty professional depends
more than ever on how well you anticipate your clients'
redefined needs and how directly you connect them
with the right service options and extras.
Because something is different.
Nielsen, Brand Keys and popular forecasters of marketplace
habits use words like value, restraint, meaning and
authenticity to describe the change.
Other trendcasters speculate that while
consumers are starting to spend again, they
are more low-key. They wince at waste and
crave comfort. At the same time, they are
demanding "instant" experiences, change
and "connection." Generosity, social concerns
and "embedded giving" are important. Many
value a contemporary, urban vibe and seek to
put their personal stamp on sophistication.
(See last page of this section for a snapshot and
more of these trends.)
Some analysts refer to this interesting but
complex consumer landscape as the "new
normal." Are you ready for it?
Yes, you are! Because the salon industry's
leading companies have done their homework
to create the "fuel" (literally, in one brand's
case) to help you take the best care of your
clients and your own bottom line.
This special Trend Report will prep you
to take advantage of the hottest new service
and add-on opportunities. It will also help
you "do the math," with simple formulas
detailing the actual extra dollars you earn by
adding these revenue drivers to your tickets
each week.
Based on consumer trends and industry innovations, these categories can really boost your income this year:
CONDITIONING TREATMENTS AND REGIMENS. Always lecturing clients who aren't diligent
about keeping their hair healthy? They're finally listening. Clients will want their hair to keep its integrity
as much as you do.
TEXTURE-CHANGING PRODUCTS, TOOLS AND SERVICES. Clients now take for granted that
they can change their texture. They will be open to any technology that offers improvement in speed,
effectiveness or damage-control.
HAIR COLOR: Spring is flirting with summer, and blonde is back. Clients may not go for three shades
of highlights and big differences in levels, but they will ask to go lighter and insist on shine and dimension.
Your product must be versatile and top quality to retain this color client. They also still want
long-lasting results and "options" that minimize or eliminate regrowth challenges.
FACIAL WAXING. This may be the easiest upsell of all. Clients really do want the "total look." Those
who stretched their eyebrow shaping appointments or put up with lip fuzz will get back on course,
while your hair-only clients will need just a gentle reminder to polish their appearance.
OTHER CATEGORIES TO WATCH? These product and
service segments also offer client solutions sure to be in-demand,
on-trend, profit boosters:
• Faster, simpler nail enhancements
• Men's hair color: simple, fast, discreet
• Easy-kit lash enhancements
• Thinning hair treatments and products

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti

After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.

In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.

The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.

Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.