
Client Retention Guidebook
Everything you need to know about client retention as a salon owner.
In a challenge to see how much water they could save, ten salons lock up their traditional towels and adopt Scrummi disposable towels for one week. The result? They saved 2,500 gallons of water. See who won the challenge.

Ten winning salons that went head-to-head in the recent ‘Ditch Laundry Challenge’ hosted by Sustain Beauty Co and Davines saved more than 2,500 gallons of water in just one week, but it was Florida-based Sharp and The Swann that won the ultimate prize of a two-month vacation from towel laundry.
Sustain Beauty Co dared Davines salons to team up with compostable, disposable Scrummi towels for just one week to see how much less water and energy they used and how much less hassle they had, with 10 salons selected to receive 500 free towels. For the Sharp and the Swann team, that freed them from the hassle, time and cost of their typical 12 laundry loads they do a week.
“We were shocked at the absorbency with the towels being so thin and lightweight,” said Chelsea Swann, who co-owns Sharp and The Swann in Pensacola, Florida, with Whitney Sharp. “They absorbed way more water than regular cotton towels. We also were surprised at the length of them. We could double wrap some clients.”
Scrummi is a premium disposable towel that meets the uncompromising sustainability standards of most eco-minded salon owners and performance standards of top stylists around the globe. The Ditch Laundry challenge to the 10 Davines salons was to lock away cotton towels for a week and then report honestly about their experience on their social channels. The feedback was 100% positive.

“We loved how they positively impacted our sustainability practices in the salon,” said Jackie Spellman, owner of Lifted Salon in Folsom, California, which sidestepped processing its typical 19-20 wash loads of towels. The salon found they could keep on using the towel after drying their clients: “We couldn’t believe how much water is saved by shifting away from cotton towels. We loved the reusability of these towels for cleaning as well.”
Kylene Gonzales, of Gonzalez, Moon Cove Salon, Pompton Lakes, New Jersey, had reservations at first. “I was surprised at how well it did with my curly hair clients,” she said. “I was a little worried about frizz but the towels actually performed better than my microfiber ones.”

Davines and Sustain Beauty Co, the exclusive suppliers of Scrummi towels, are on a mission to help salons reduce their impact, making them ideal partners.
“Our ethos aligns with Davines perfectly. Sustainability isn’t just about looking after the planet, it’s also about looking to secure the future of your salon and your team,” said SBCo’s Valorie Tate. “We believe hairstylists don’t have to sacrifice quality to protect their health and the environment so we deliver on that sweet spot of sustainable products and soul satisfaction.”
See how the salons that ditched their laundry fared with their Scrummi Towels on Instagram.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti

After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.

In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.

The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.

Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.

The former CFO of Perdue Farms and owner of Hardy Seafood, Terry Owens delivers a wealth of wisdom and strategies for entrepreneurs in his new book, "Business is Simple."

After scaling her single-location salon business, SALON TODAY 200 Honoree Amy Pal recently sold her six-location Whip Salon for seven figures. Using the six Ps for maximizing a business's value, she's ready to help her peers do the same.

Buried inside the One Big Beautiful Bill Act are federal solar tax credit changes that deserve your attention now. Two of the credits that matter most to commercial property owners, the Investment Tax Credit and the Production Tax Credit, are still available, but only if you move fast. A third, the Commercial Building Energy Efficiency Deduction, has a hard termination date that is closer than most people realize.

Up to 40% of hair stylists ghost the salon interview stage, leaving owners trapped playing endless phone tag with uncommitted applicants. This data-driven report breaks down why traditional job boards create recruitment friction and reveals the modern messaging strategies high-growth salons use to get pre-qualified talent to actually show up. Learn how to transition from cold calling to high-conversion conversations that protect your time and fill your chairs.
Sponsored by Beautista

Spit fests, hostile threats, and even an overachieving matchmaker--SALON TODAY readers share their craziest client tales and how their team handled these tough situations with professionalism and grace.

Keeping your appointment book full when clients are in vacation mode takes more than a good Instagram post. It takes a plan. The 2026 Summer Marketing Calendar from Meevo gives salon, spa & med spa owners a month-by-month roadmap with sharp themes, key opportunity dates, and campaign ideas specifically designed for the beauty & wellness industry. Here’s to your summer season working as hard as you do!
Sponsored by Millennium Systems International
AI is transforming the beauty and wellness industry, and the future is about empowering people, not replacing them. Discover how Phorest AI helps salons, spas, and med spas across North America respond faster, personalize every visit, and keep human connection at the heart of the client experience.
Sponsored by Phorest