
You Don't Own a Salon. You Own A Business.
In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.
Do you understand the difference between being a manager and being a leader? 124GO's John Palmieri walks you through the subtle differences, illustrating the importance of showing up for your team and creating the environment for them to do their best work.

The following is an except from SALON TODAY's Coaches, Consultants and Business Resources Directory. Visit it for more helpful business guidance and to learn more about John Palmieri, 124Go, and the other beauty business experts.
Do you understand when you need to take a management approach by ensuring you have clearly explained your expectations and desired outcomes? This is a discussion we have often with the leaders we support as both styles are critical to your success and your team’s success.
Leadership is about how you motivate and inspire others to think for themselves, while supporting them along the way by being a sounding board, coach and mentor for your people. It goes without saying that you must role model the behaviors you expect to see in others, as leadership is very much an inside-out job.
Management is often very task-focused, and it is critical that you are clear and concise in your communication as you define what is expected of your people. The definition of management is often described as being more hands-on and being willing to jump into the trenches with your people when they need you.
Leadership is not primarily about what you do, it is more about who you are and how you are showing up for others. It is more about being than doing, more about simplicity than complexity. It is about authenticity and creating an environment where people feel comfortable being themselves.
Managers administer; leaders innovate.
Managers maintain; leaders develop.
Managers focus on systems and structure; leaders focus on people.
Managers rely on control; leaders inspire trust.
Managers have a short-range view; leaders have a long-range perspective.
Managers ask how and when; leaders ask why.
Managers do things right; leaders do the right thing.
The most effective and impactful leaders know how to pivot between leading and managing as both are equally important to create a high-performing culture within an organization. Leaning into only one style will create challenges for individuals and teams, and it will limit your ability to grow upwards on the leadership ladder.
Let’s get growing!

In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.

In her latest blog, Amy Pal helps you develop your own clear guidelines around complimentary free employee services.

From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.

According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.

Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.

Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software

The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.

While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.

Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.

In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.

The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.

Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.

Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™

A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™

Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.