
You Don't Own a Salon. You Own A Business.
In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.
The salon company has achieved carbon neutral status, removing more CO₂ emissions from the atmosphere than the five Illinois salons produce combined. Here, Salon Manager Alexis Lopez shares five easy wins the beauty group has made against single-use plastics.

The newest Gordon Salon location in Highland Park, Illinois.

With years of research, reflection and relentless drive to be more sustainable, Tony and Pam Gordon have reached carbon-negative status for their salon company with five locations.
Gordon Salons goes beyond what most consider achievable in the beauty industry. With a legacy dating back to the birth of Aveda, it has achieved legendary carbon-negative status, removing more CO₂ emissions from the atmosphere than the five Illinois salons produce combined.
It’s a staggering achievement, reached after years of research, reflection and relentless drive to be more sustainable every day. Alongside planting more than 10,000 native trees, reducing chemical usage, saving water and purchasing energy from solar farms, Owners Pam and Tony Gordon have waged war on single-use plastic. They’ve led the battle by providing solutions, rather than dishing out shame. Here their colleague and salon manager, Alexis Lopez, reveals five easy wins the group has made against non-recyclable plastics:
"We are an Aveda lifestyle salon, so everything is sustainably sourced and packaged in glass or recyclable plastic, which is rarer than you think. Same goes for our Gordon products, such as our bath bombs and bar soaps. We even think about this when investing in new equipment. Buying our ECOHEADS from Sustain Beauty Co ensured they came in cardboard packaging, that’s thoughtfully sourced."
"Our industry produces millions of units of rigid plastic every year but only about 3% is recycled. So searching out partners that supply product in recycled and recyclable plastic must be done in tandem with finding an effective route with local partners or salon waste specialists."
"We have an end-of-use program with loyalty points to reward customers who bring back their beauty product bottles for recycling. It’s our way of helping our clients escape the disposable culture that dominates our industry."
"We make our own beverages, which we serve in glass and reusable containers. We also buy fresh, organic ingredients to infuse with water filtered through our Quench water system. There is no reason why any client would prefer or request plastic water bottles in our salon."
"We provide utensils and silverware for the team so they do not use plastics for meals. Plus, as a manager, I bought my entire team tumblers so they have a refillable beverage container instead of buying plastic one-use bottles. Any new team member gets one when they start on the floor."
Need help navigating your way to a cleaner, more secure future? Download the Sustain Beauty Co Checklist for guidance https://sustainbeauty.co/pages/checklist-download

In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.

In her latest blog, Amy Pal helps you develop your own clear guidelines around complimentary free employee services.

From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.

According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.

Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.

Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software

The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.

While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.

Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.

In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.

The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.

Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.

Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™

A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™

Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.