
Success Grown from Within
Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.
While the pandemic has certainly taken its toll on salon businesses, it's very important to shift your perspective and celebrate your leadership wins.


Karla Lopez-Martinez, co-founder of Beauty Backbone and co-owner of Gila Rut Salons in San Diego.
COVID-19 has hit all of our salons in unexpected ways. From health and financial uncertainty to lives lost and business shutdowns, there’s no denying that this global pandemic has brought us much despair.
But while we have countless valid reasons to complain and be heartbroken, we must also recognize the many new discoveries, opportunities, and wins that a pre-pandemic world would otherwise never have unveiled. It is important to identify these prospects to understand that hope is not lost and that we still have ways to rise despite the current global situation.
We like to refer to these opportunities as “pandemic wins.” Here are four pandemic wins that we can celebrate. They’re silver linings in an otherwise gloomy situation.
Unwavering Leadership
We at Beauty Backbone are a community of passionate hairdressers who ventured into becoming business owners. Our passion for our craft helped us condense all the information fon what works and does not work in our industry. Through our leadership, we communicate this information to help build an effective culture within our teams.
Keeping our passion alive is what brought us to where we are. When the pandemic hit, our responsibilities as leaders were put to the test. On top of having to lead and communicate with our teams to keep an effective culture alive, we have had to lead our families and our businesses through this crisis as well.
The pandemic shifted everything, giving us a “new normal.” We had to dig deep to find our compass in order to navigate this new terrain with the same passionate attitude that brought us here. We had to innovate new methods for thriving.
One of the most remarkable features of our new normal was remote working. We had to develop new ways to remain connected with our teams, making sure everything was in place and everyone was happy and productive. This remote system challenged us to exercise our creativity.
We needed to serve our clients despite the pandemic. So, we looked for creative ways to remain in business. Of course, some things got in our way, but that was another opportunity for us to pivot at every turn and create even more innovations to keep our businesses healthy.
Find the Money Under ANY Rock
When the reality of the pandemic’s effects started affecting our business operations, we needed to act fast. None of us knew how to apply for loans or grants. This was our opportunity to learn. Nothing helped us feel more like responsible leaders than laying out our options and figuring out how to get the support we needed.
We needed to remain in business despite the pandemic, so we looked up the Economic Injury Disaster Loan, or EIDL, for COVID-19 relief. We took our time in assessing our eligibility before getting support to keep our operations going. We also needed to make sure our team’s efforts got appropriate compensation. So, we looked up the Paycheck Protection Program and got a PPP loan to keep our workers on the payroll.
We looked under every rock, applied on every site we could click on, and embraced the pretty and the ugly of our financial reality. After understanding our situation, we found the money and stopped our financial bleeding. Just knowing we’d been through that ordeal motivated us to get things done, even though everything about this process was new to us.
We had teams and families who relied on us, so we had no choice but to forge onward. In the end, we came out financially healthier and more knowledgeable about our worth.
Mastered Yoga Breathing
Understandably, the coronavirus outbreak has left us confused and lost. The whole world was affected, some parts more than others. So, upon reevaluating our reality, we had the opportunity to take a step back, make space, strategize, and plan how we would approach the situation.
That moment of pausing to take a break for reassessment truly helped. We took a deep breath, held it in, and then exhaled as a refresher. We needed that moment of clarity to access our creativity, hit reset, and then relaunch toward the next best path.
When it comes to our creativity and our passion to keep our team alive, nothing is more harmful than choking on confusion. Deep breathing might not seem so important, but remember, we were people before we were business owners. We should take a breath when we need to. For us, this was that much-needed breath. We ended up mastering a yoga breathing technique that works in our favor.
Renewed Focus On What Matters Most: Community
The most humbling pandemic win we experienced was getting to practice empathy and genuine concern in order to form deeper connections with the people we care about. As business owners, we always met one-on-one to check numbers or job performance. Since the onset of the global health crisis, our one-on-ones include checking in on one another’s well-being, family matters, and financial stresses.
This shift has reinforced and strengthened the quality of our relationships as people, not just employers and employees. We realized that connecting will always matter. In the end, caring for our community is what keeps us going. It took a global pandemic to show us that community matters most, especially during times of hardship.
Conclusion
The pandemic has taken its toll on the world, on the business as well as the personal side of things. Still, we have wins to be proud of. From testing the limits of our leadership and understanding our new reality in relation to the pandemic, to taking necessary pauses for reassessment and renewing our priorities in life, we shifted our minds to meet this moment. We are stronger now, as business owners and human beings.
The best part about these pandemic wins is that we can now launch our new ways of approaching business operations. We already have wisdom and experience from years in the industry, but this pandemic seems to have doubled that experience. Despite the challenges, we continue to forge ahead and celebrate our many pandemic wins!
If you're looking to pivot to new and exc ity ways you can do buisness, Beauty Backbone invites you to join its virutal classrooms kicking off in June. Find out more information at beautybackbone.com.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti

After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.

In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.

The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.

Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.

The former CFO of Perdue Farms and owner of Hardy Seafood, Terry Owens delivers a wealth of wisdom and strategies for entrepreneurs in his new book, "Business is Simple."

After scaling her single-location salon business, SALON TODAY 200 Honoree Amy Pal recently sold her six-location Whip Salon for seven figures. Using the six Ps for maximizing a business's value, she's ready to help her peers do the same.

Buried inside the One Big Beautiful Bill Act are federal solar tax credit changes that deserve your attention now. Two of the credits that matter most to commercial property owners, the Investment Tax Credit and the Production Tax Credit, are still available, but only if you move fast. A third, the Commercial Building Energy Efficiency Deduction, has a hard termination date that is closer than most people realize.

Up to 40% of hair stylists ghost the salon interview stage, leaving owners trapped playing endless phone tag with uncommitted applicants. This data-driven report breaks down why traditional job boards create recruitment friction and reveals the modern messaging strategies high-growth salons use to get pre-qualified talent to actually show up. Learn how to transition from cold calling to high-conversion conversations that protect your time and fill your chairs.
Sponsored by Beautista

Spit fests, hostile threats, and even an overachieving matchmaker--SALON TODAY readers share their craziest client tales and how their team handled these tough situations with professionalism and grace.

Keeping your appointment book full when clients are in vacation mode takes more than a good Instagram post. It takes a plan. The 2026 Summer Marketing Calendar from Meevo gives salon, spa & med spa owners a month-by-month roadmap with sharp themes, key opportunity dates, and campaign ideas specifically designed for the beauty & wellness industry. Here’s to your summer season working as hard as you do!
Sponsored by Millennium Systems International
AI is transforming the beauty and wellness industry, and the future is about empowering people, not replacing them. Discover how Phorest AI helps salons, spas, and med spas across North America respond faster, personalize every visit, and keep human connection at the heart of the client experience.
Sponsored by Phorest

Owner Michaella Blissett-Williams credits her General Manager Gloria Hortua with [salon] 718's year-over-year, double-digit growth and says she's been able to scale the company to eight locations because she can rely on Hortua to manage daily operations.