The Constant
Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
by Stacey Soble
An Innovative AI Tool to Train Customer Service
Training employees in strong customer service skills can be a never-ending challenge, until now. A new AI tool trains and grades employees on scripts, that you can customize to your preference.
March 9, 2022
2 min to read
Customer interactions are crucial to the success of your salon, but as its owner, you can't be there to oversee every conversation your team members have with your clients.
Determined to make it easier for salon owners to train customer service skills and suggested scripts, iconic owners Frank Gambuzza of Salon Visage and Gambuzza’s Barbershops and Van Council of Van Michael Salons recently partnered with SymTrain to create SalonScripts, work simulations designed to ensure that salon staff are ready to excel in any situation.
This AI platform provides essential training in real-world situations, providing scoring feedback that teaches world-class customer service quickly and efficiently. While the tech tool gives established employees a chance to brush up on their skills at any time, SalonScripts helps new team members quickly hit the floor feeling prepared and confident to handle any guest sitation.
The system includes more than 25 built-in work simulations created by leaders in the salon industry, and the simulations can be customized and edited to guarantee training situations match the experiences employees face each day. Owners can add as many different custom scripts as they wish.
Examples include:
Greeting Guests
Retail Sales
Checkout Procedures
Rescheduling Requests
Guest Cancellations
Service and Pricing Questions
Handling Customer Complaints
Stylist Consultations
And, Much More
“They say you can’t train Customer Service, but what if you could?” Gambuzza says. “SalonScripts training modules not only train staff on how to efficiently take reservations, confirm appointments and reschedule clients due to conflicts, but it also helps prevent them from using negative connotations and learn how to control conversations. SalonScripts is the service you may not know you need, but you do--and your clients will thank you for it!"
For more information, visit www.salonscripts.ai or call 704-577-0052.
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