
Success Grown from Within
Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.
As the captain of your salon, you are in charge of steering it toward success. With her most recent blog, Coach Dawna Jarvis offers 5 strategies to get you pointed in the right direction.

Coach Dawna Jarvis steers you toward salon success with these five strategic tips.
Running a hair salon is like steering a ship through stormy waters - it requires a delicate balance of creativity and strategy. But let's face it, standing out in a sea of competitors can be a real challenge. How do you make your salon the talk of the town? How do you attract a steady stream of clients and keep them coming back for more?
Let's discuss five electrifying strategies that are guaranteed to give your salon a boost:
What sets your salon apart from the rest? Emphasize your strengths and make them the centerpiece of your marketing plan. If you specialize in hair extensions, make that the focus of your marketing. You are the star of the show, so shine bright!
Technology is a game-changer in the world of hair care. Make sure your online presence is on point, with a professional website and social media presence that showcases your services and promotions. Don't be afraid to reach for the stars and tap into the local media to increase your visibility.
Building relationships with your local community is a crucial component of your salon's success. Be a part of the neighborhood, participate in local events, and engage with your clients in person. You never know who will become your next big fan!
Keep your finger on the pulse of the latest industry innovations and trends. Keep an eye on the competition and adjust your strategies as needed. The beauty business is always evolving, so stay nimble!
Your clients' journey begins the moment they step inside your salon. The top hair salons craft an ambiance that makes clients feel like VIPs, starting from the cordial welcome to the final goodbye. Invest in your staff's professional development, utilize premium quality products, and provide a variety of services to accommodate your client's needs. Client contentment is essential to the success of your salon, so strive to go beyond their expectations at all times.
Owning a hair salon is both an art and a science. With a dash of innovation, a pinch of hard work, and a commitment to delivering an unforgettable experience, you can set your salon apart from the crowd and achieve long-term success. Use these bold moves to elevate your salon to the next level, and watch your business grow!
About the Author: Dawna Jarvis is a former salon owner, master stylist and business growth strategist from Los Angeles. Aside from slaying it behind the chair, Jarvis is passionate about helping business owners dominate their niche and explode their online presence. To learn more visit dawnajarvis.com.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti

After moving to Colorado and teaching at a cosmetology school, Allison Stock joined Zandi K as a stylist, eventually becoming part of the Leadership Team, Education Team and Master Bridal Team. Today, as Director of Operation, Stock is Owner Nicki Wenz's right hand, managing human resources and operations, education and career development, and coaching and culture.

In a world dominated by e-commerce, salon owners push back with proven strategies to increase retail sales while motivating team members to educate their clientele and delighting clients with retail-themed events and clever merchandising displays.

The company's Concealed Bead Method is raising the bar for what professional extension education can deliver.

Scott maximized her micro-salon by transitioning from stylist to strategic owner, focusing on recruiting and station-sharing. By prioritizing her ownership role over behind-the-chair work, she grew her team to six stylists within the two-chair, 150-square-foot space before eventually moving to a larger facility.

The former CFO of Perdue Farms and owner of Hardy Seafood, Terry Owens delivers a wealth of wisdom and strategies for entrepreneurs in his new book, "Business is Simple."

After scaling her single-location salon business, SALON TODAY 200 Honoree Amy Pal recently sold her six-location Whip Salon for seven figures. Using the six Ps for maximizing a business's value, she's ready to help her peers do the same.

Buried inside the One Big Beautiful Bill Act are federal solar tax credit changes that deserve your attention now. Two of the credits that matter most to commercial property owners, the Investment Tax Credit and the Production Tax Credit, are still available, but only if you move fast. A third, the Commercial Building Energy Efficiency Deduction, has a hard termination date that is closer than most people realize.

Up to 40% of hair stylists ghost the salon interview stage, leaving owners trapped playing endless phone tag with uncommitted applicants. This data-driven report breaks down why traditional job boards create recruitment friction and reveals the modern messaging strategies high-growth salons use to get pre-qualified talent to actually show up. Learn how to transition from cold calling to high-conversion conversations that protect your time and fill your chairs.
Sponsored by Beautista

Spit fests, hostile threats, and even an overachieving matchmaker--SALON TODAY readers share their craziest client tales and how their team handled these tough situations with professionalism and grace.

Keeping your appointment book full when clients are in vacation mode takes more than a good Instagram post. It takes a plan. The 2026 Summer Marketing Calendar from Meevo gives salon, spa & med spa owners a month-by-month roadmap with sharp themes, key opportunity dates, and campaign ideas specifically designed for the beauty & wellness industry. Here’s to your summer season working as hard as you do!
Sponsored by Millennium Systems International
AI is transforming the beauty and wellness industry, and the future is about empowering people, not replacing them. Discover how Phorest AI helps salons, spas, and med spas across North America respond faster, personalize every visit, and keep human connection at the heart of the client experience.
Sponsored by Phorest

Owner Michaella Blissett-Williams credits her General Manager Gloria Hortua with [salon] 718's year-over-year, double-digit growth and says she's been able to scale the company to eight locations because she can rely on Hortua to manage daily operations.