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From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.
As Strategies prepares for its Team-Based Experience in early October, the company announces the finalists for the 2023 Team-Based Pay Awards.
The two-day conference will feature 30 sessions for employee-based salons, spas and medspas.
Client referral programs, retail incentives, working with assistants, and employee bonus programs--SALON TODAY recommends a list of stories that all aim to bring more profit to the bottom line.
Strategies aims to help employee-based salons and spas build a “We” culture at two-day conference in San Antonio, TX on October 21-22, 2018
We invited the sponsors of this technology issue to answer: How can salons and stylists leverage the latest technology to attract new clients and continuously engage existing ones?
Krista Harvey, owner of Studio7 Salon and Spa in Ames, Iowa, describes how converting her salon to team-based pay helped her pull the business out of debt and build a strong and productive culture.
Strategies responds to the compensation needs of employee-based salons and spas with a two-day conference in San Antonio, Texas on October 15-16, 2017. New this year will be sessions specifically for service providers where staff members will share their experiences working in a Team-Based Pay salon.
As the winner of Salon Today's Total Salon Makeover competition, Hair Anatomy's Merri Vega says she's ready for the change to come.
It’s a simple fact of business. For almost every decision you make in your business, there’s a money factor involved.
