When the Client ISN'T Right!
We're asking our readers to share their craziest client encounters and how their team handled the situation for our next big feature. Take a moment to tell us your tale!
by Stacey Soble
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SEARCHMENUSEARCHWe're asking our readers to share their craziest client encounters and how their team handled the situation for our next big feature. Take a moment to tell us your tale!
May is Mental Health Awareness Month, and the special connections stylists share with clients sometimes leads to clients discussing topics that stylists find tough to navigate. Saprea's Chris Yadon offers five tips for receiving clients' sensitive disclosures.
Accepting responsibility and offering a true apology can go a long way in building relationships. Having those tough conversations aren't always easy, but our Wellness Blogger Mary Wilson shows you how.
How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
The client experience in a COVID-19 world will be very different. So will the stylist’s experience. How do we still create a warm, welcoming environment for everyone?
These talking points from Sola Salon Studios have been prepared for their thousands of suite stylists to easily relay information to their clients. During these unprecedented times, many will be helpful for anyone struggling to find the right words or phrasing or next step forward.