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Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software
A salon brand is much more than a logo. In this thought-provoking blog, Leon Alexander, Ph.D., walks you through the difference. SALON TODAY suggests sharing this article with your team and leading a discussion at your next huddle, asking the team to define your business's brand.
Franchisee Tammy Eickhoff wanted to build a culture of kindness, professionalism and fairness within her Fantastic Sams' locations. Her manager Michelle Butler got on board and they did just that--now they constantly are making the list of the Top 100 Fantastic Sams.
At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.
When Christy Vowers purchased Rowdy Hair in Phoenix, Arizona, Sabrina Porter was already the manager. Vowers had been working in the salon for three years and observed Porter in action, and says Porter's the reason she decided to re-enter the world salon ownership.
Salon Manger Karla Patterson is the heart behind Cynergy Color Bar--the team told her so with a tribute that will make you grab those tissues.
In the first in our new Meet the Manager series, we meet Laran D'Estachio who has helped Owner Peter Evans grow the single location Stella Nova Spa Salon into three locations, while launching four Barrelli Barber locations.
At Gray & Graham Salon, Abigail Higgins make the salon's marketing programs come to life while she keeps the operations humming each day, while Molly Meyers aids in hiring and training the team. This dynamic duo help Owner Abbie Crafton grow the business into the future.
When the owners at Genesis Salon and Spa disagree, they believe Manager Kyndell Walker brings the balance helping them find their way to resolution. See why they believe Walker is the perfect manager for carrying out their vision.
With a numbers mindset and an attention for detail, Operations Manager Kyla Bilancione is the perfect complement to Kelly Weary, the owner and a working stylist at Belle Ciel Salon in St. Johns, Florida. Find out how she helps the salon thrive.
